"No customer support"

No customer support

"Muy atentos y buenos precios"

Muy atentos y buenos precios. La única pena es que no tengan un telefono de atención al cliente, aún asi se merecen 5 estrellas.

"Intransparent!!!"

Kann die 1-Sterne Bewertungen hier nur bestätigen! Die Kündigungsfrist von 14 Tagen wird nirgendwo kommuniziert. Noch dazu konnte angeblich meine Kreditkarte nicht belastet werden, weshalb ich gleich eine Mahnung von 4€ aufgedrückt bekommen habe. Dabei stimmen die Zahlungsdaten, ich habe es überprüft. So kann man den Leuten erfolgreich das Geld aus der Tasche ziehen. Sucht euch einen anderen Anbieter. Absolut intransparent!

"Miserable customer service"

Miserable customer service. I am now changing all my stuff to another supplier.

"Amazing.!"

Amazing.!! Great experience.!!

"Great experience!"

Great experience!

"+100% price increase!!!"

I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more than 100% since last year without any prior notice! I paid €104 EUR for the renewal of ONE domain!

"I had a ".de" domain for a year with…"

I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the domain closed. Instead after several months I go a letter from vindication company informing me that: 1) the domain was closed due to me not paying; 2) I have to pay for the year forward anyhow (say around 20euro); 3) I have to pay another 95euros (!) for vindication fees under some german civil code penalty etc. The mail came with unregistered post at the address I don't live at anymore (thanks to the courtesy of the new tenant I got hold the letter). So in the end the domain was cancelled but I had to pay for it anyhow with interests under the penalt threats. This company is not serious and to me uses predatorial practices to ambush their customers. I paid the fee, now I do not want to deal with them ever again and so I advise to any potential clients.

"Auto renew feature and domain expiration time issues"

Sadly, my experience with the platform is becoming worse.

I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that the domains are renewed month ago but they weren't. I could see the expiration date have passed in user's area. When I tried to renew them manually I could do it only 2 years ahead, until 2021.

So it seemed that the domains were renewed somewhere in UD's platform but this was not appearing in the user's area. I did manual renew because I was afraid the domains may drop. Still the expiration date of my domains is one year behind.

I have still not received answer from the support (3 days now). I wrote them twice. It seems everything is autopilot, no matter if it is working or not.

As a domain owner I can say that my domains were exposed to risk of dropping.

I would not recommend this service to anyone who cares about its domains.

"Price doubled overnight"

Price doubled overnight. Goodbye!