"No reply, no goods"

Paid for order on 13 August. It is now over a week later. Nothing has been received and an email sent has been ignored.

"A safe pair of hands for the new commer and experienced RC hobbiest."

I have purchase 3 RC planes and transmitter etc. from Al's and they have been so helpful with advice on my purchases. With my first model they even set everything up as initially I had no real idea what to do.
When things have gone wrong, they are there to advise and check equipment.

"MONEY GRABBING COWBOYS!!!"

I ordered an item from these guys. As it was supposedly in stock. I heard nothing from them and called them. I was greeted by a very rude and unprofessional person that would not let me speak and told me I was being abusive when I asked to say my piece and put the phone down on me as soon as i said this. When he did eventually decide to speak with a little less attitude he told me that the item was out of stock and was due in a week later. I had no correspondence, and no tracking number.
I understand if a mistake was made updating the website but shouldn't have to be chasing my products. I should've been informed and given the option to cancel.
I really wish I'd read the reviews for this company before purchasing.
THIS IS A COWBOY OUTFIT AND YOU SHOULD STAY AWAY! DEFINITELY DON'T BUY ONLINE FROM THEM!

"Fantastic store!"

Fantastic store, staff were very knowledgeable and friendly.

"Fantastic service as always used this…"

Fantastic service as always used this store as a child was brilliant then nothings changed still amazing

"Customer Service"

I sent an email pointing out a small error on their website and had a reply within 10 minutes thanking me and advising that the error had been corrected .
To me that is Customer Service as it should be and a lot of other companies would do well to take note on this.

"Excellent Service"

As always, excellent service from Al's Hobbies. I had a pre-purchase query and then a request, which Garry responded to straight away in each case. I ordered an RC model aircraft kit on Wednesday morning and it was delivered to my doorstep, Thursday morning. Very well packaged and carefully handled by their regular courier.

I have no hesitation in highly recommending Al's Hobbies. Great service all round.

"Unbeatable shop best in the country"

Just the knowledge of these guys and craftsmanship nothing is to much for then , this is what proper hobbie shops used to be .the only place I will be using .

"Fast and efficient service."

Fast and efficient service.

"Spektrum transmitter repairs."

I needed repairs to my DX9 transmitter and received very helpful advice and excellent service, at great value for money.
Highly recommended.