"Untrustworthy DX9"

My Spektrum DX9 had been exihibiting signs of bad or intermittent signal with several different models (Rx's). Gary found a problem and sent it for further investigation and repair. It took a while but the Tx was returned with a replacement RF board and still retained its DSM2/DSMX capability. Gary kept me informed during the long turnaround. Looking forward to stress free flying.

"Great service …"

Al’s hobbies were so helpful and were able to find not one but 4 seemingly obsolete props for me. Pack them and send them that day. Super efficient and nice to hear a humans voice. Great service.

"Prompt service"

Prompt service. Nice people!

"Very good service!"

The ordered item got lost in the mail from Britain to Germany. My payment was refund without any problems. Very good service!

"Als Hobbies make me feel like I'm a VIP."

Always feel like i'm a VIP when visiting Als Hobbies.
Nothing is ever too much trouble for Ali and his team,and they always are able to assist with anything from spares , kits and engines all RC plus balsa wood. So glad I know you guys, you make my hobby so much more enjoyable.

"Absolutely amazing"

Absolutely amazing can’t fault them one bit the guys are amazing and always very friendly and very helpful and always having good chat have brung multiple RCs crawlers , skid cars and Plans and always straight to the point and more then happy to help you with anything 5+ stars

"At last"

At last, after 19 days, I have my order!
Al's really blotted their copybook with this one.
A delivery time of 5-7 days finally stretched to 19, with little or no communication from them.
It took an e-mail, threatening to cancel the order and get my money back to really spur them into action.
I appreciated that this was suppliers stock, but why promise something you can't deliver? Why not keep the customer informed where delays are possible and are being experienced? Why not offer full refund and allow customer to go elsewhere?
When initially chased, Al's said they hadn't received anything from me, (both e-mail and site form completed!). When answered there was no explanation as to why nothing was happening, just a simple "I'll look into it".
A reputable company has really left a nasty taste in this customers mouth.
Would I use them again?
Yes, of course, their prices and stocks are very competitive, but they need to get their ordering and customer service sorted out.
Update 2/8/23: -
"Hello, we're very sorry to hear of your experience. A number of issues contributed to this. Deliveries from all suppliers have been drawn out in the last year or so, so items often arrive later than advertised, although hopefully this is getting better. It is highly unusual that an order has been drawn out so long and we are incredibly sorry for this. We have also been updating the way we inform customers of deliveries, including more automation of our emails to provide clarification. Again our apologies, but hopefully the changes we are currently putting in place will avoid this in future."
I would sincerely hope so. No point changing the STAR rating as that is a reflection of the original event.

"Quick review"

First time ordering from Al's Hobbies online, just a few servos. Delivery was quick enough and items were well packaged; would happily order from again :)

"Absolutely fantastic service"

Absolutely fantastic service. Second pair of ice skates I have bought & they have been super helpful/friendly/speedy from start to finish. Won’t be going anywhere else for both my girls skates. 10/10

"Product issue, followed by incredibly poor customer relations"

I recently bought some iron on film that didn't stick - despite using balsa block to prep the model & using various heat settings on my model iron.
I gave a very reasonable 3* review on Ebay, the delivery was good - the product was not..
I received a message from Al's hobbies basically asking me to remove my review.
I explained it was a fair review - I got another email suggesting I didn't know how to appy it (I've been applying various films on models for about 30 years!).
I got another email suggesting I had a faulty Iron..
I got a final sarcastic email to end the messages...
Don't buy from here if you later may need some proper customer service, they haven't a clue how to deal with issues...