"Disappionting"

I am new to scale modelling, and to date have purchased most of the things - including the engine - from Als hobbies. However, today I visited the store and the staff seemed completely disinterested in helping me with my needs, dismissing it as "an American thing". I had travelled some 25 miles as a round trip, and at a cost of nearly 2 hours of my time. I had intended to purchase the transmitter and receiver from Als, as had been agreed on my last visit. However, if that is the attitude of his staff, the I will spend my money elsewhere.

"Excellent service"

Excellent service
First time visiting store can not express how helpful and friendly everyone was. Spent a lot of time giving advice and helped tweak car.
Would highly recommend to anyone.
Such lovely people will definitely be a regular customer now..
Thanks from H

"Excellent service."

I bought a Tamiya container trailer from them and they have also done some repairs on my rc truck. Spoke to Steve who managed to get the trailer at a very competitive price and was delivered direct to my door.
I'm fairly new to this hobby and having a physical shop where you can go for help and advice is very handy, not many places like this left now.

"Visited their mk shop last year great …"

Visited their mk shop last year great service have just received a small order by mail both times great service and great staff

"They knnow their stuff"

Only been here a hand full of times, Great customer service, any problems they will find a solution

"Excellent service very friendly staff"

Excellent service very friendly staff
Had RC truck kit delivered when they said it would come very impressed with them and would recommend to anyone

"Lack of communication"

I ordered 10 items that are required for an upgrade project on a Vaterra Ascender worth just over £100.

When I did not receive any updates re my order after 7 days, I emailed for an update. I have not received a response to this email.

I did receive 8 of my 10 items and a refund for the missing two. This means I cannot complete my upgrade project with the items supplied by Al's.

I guess that Al's did not want to inform me of the missing items as I would have cancelled the entire order.

Sending it back would be pointless as I will end up out of pocket due to delivery charges.

I will now have to find the last two items elsewhere

"Introduction to Al's Hobbies."

I recently joined as a member of staff, but I'm trying to be as honest and un-bias as possible here. I've seen how brilliantly the staff service the customers and their knowledge​ base is outstanding. Alongside which, the amount of products listed on the site is huge. You are in safe hands making a purchase here.