"Stressful and very poor"

This has been a nightmare from start to finish. I instructed this company to remove an old fireplace and expose the brick around my existing fireplace, reinstalling and servicing my existing wood-burner. The job went wrong after two days when I raised what I regarded as minor concerns with the work carried out. I thought this would be resolved easily but I was met with aggression and the blame was put squarely back on myself. Poor workmanship led to the permanent marking of the underlying brickwork of my fireplace. In addition the people carrying out the work covered my house in soot, each day I returned to a home where all surfaces were covered in a black layer. Again i was met with hostility when I raised this, the company suggesting I was making this up. Finally they admitted that they had dragged the old flue out through my living room rather than out of the top of the chimney which caused the mess. There then proceeded several weeks of inaction, leaving me with a half finished fireplace and a room covered in soot unable to be used. Only with the intervention of a third party did they agree to finish the job which was finally completed a month later than planned. Rather than arrange a cleaner and decorator they simply offered me £500 off the bill and asked me to sort it out myself. The problems continue and even through payment has now been made more than a month ago, they never acknowledged payment and I have still not received any certificate of compliance from HETAS. The stress of battling this company from start to finish has been ridiculous.

"First class service and products"

The Cheshire Stove Shop have been very impressive throughout the process of researching, purchasing and installing my stove. I have been enjoying my Rais Viva L 100 wood burning stove for over two months now and it is wonderful.
My wife and I visited the showroom in Macclesfield several times whilst researching which stove would be best for us and Martyn and Nick were professional and helpful, without being pushy, every time.
The stove is fitted in a new extension to my home, which was partly constructed during Martyn's survey. I told Martyn the intended location for the stove and, after some thought, he actually suggested a better location for the stove which saved money due to the shorter flue required.
Alf and Jed installed the stove and flue back in February and were polite, informative and respectful to my house throughout, as well as doing a first class job.
I would recommend visiting The Cheshire Stove Shop to anyone considering a stove or related products in the future and I thank them for the great service I have received.

"Very happy with the service received"

We were very happy with the service we received when our wood-burning stove was installed. Both service engineers were professional and polite and did a very good job

"Excellent experience from first visit…"

Excellent experience from first visit to shop to end of installation. Pleasant,helpful staff.

"Pricey but very professional"

Pricey but very professional, v friendly, great product and no messy installation

"We chose Cheshire Stove Shop because…"

We chose Cheshire Stove Shop because when we walked in to the the showroom we was blown away with the quality of stoves also the knowledgeable staff, everything ran smoother than you’d expect.
Couldn’t recommend Cheshire Stoves highly enough.

"Good Service very polite yes I would…"

Good Service very polite yes I would recommend this company to anyone

"Great company."

Great company. High quality stoves. Professional service. Worth every penny. Thankyou. We love our stove.

"Great job from start to finish"

Great job from start to finish. Took time to ensure they understood our requirements and made sure that the stove was the one best suited for us. The fitting was done very professionally with the minimum disruption to the room and we were left with a fantastic centre piece.

thank you

"Fabulous service"

Fabulous service, couldn’t be happier