"Very good experience and love the…"

Very good experience and love the stove.
Thank you

"All round great service."

Good communication from start to finish with both Nick and Martin in the shop, even when I had endless amounts of questions. The fitters were great and we're really pleased with the end result.

"Prompt and expert customer service"

Martin and the team supplied and fitted a Contura stove and removed an old gas fire and surrounding hearth. Obviously these stoves aren't cheap and they are a long term investment but we are well impressed with the results!

Everything went smoothly and the fitting was done really well.

What was most impressive though was how responsive and knowledgeable Martin was. We got another quote from a different stove shop who told us the proposed stove location was against HERTA regulations. This was obviously concerning so after our own research Martin talked it through thoroughly with us, showed us all the relevant evidence and confirmed it was fine and the other stove shop was wrong. His expert knowledge was invaluable for such an investment and when we had an issue with the fitting of the CO detector he was right on it and arranged for James to refit it.

Overall a fabulous customer experience!

"Great service"

Great service. Came and sorted a difficult problem for us unblocking our chimney - which had a bend! Highly recommend their professional service.

"Great experience working with the guys…"

Great experience working with the guys from Cheshire Stove Shop, from first phone call through to installation.

"Amazing !"

What can I say, from the service to the fire itself i couldn’t be happier. The quality of work is second to none. The care taken when carrying out what really is a messy job the house was left perfect. We were talked through every step and felt confident we knew exactly what we were getting and the time taken afterwards to demonstrate the fire and explain how to light correctly was just a lovely little extra. I really couldn’t have asked for a better company to use. Would recommend highly !! Amazing how it can transform a room !!

"Recommended!"

Not only were the fitters professional and courteous, the after sales support was superb.
Thank you.

"Very professional service from the…"

Very professional service from the first minute

"We've had work done by The Cheshire…"

We've had work done by The Cheshire Stove shop over the past 10 years or so ... installing a new wood burner, replacing a hearth, installing a chimney liner, and also one of their lovely Reis gas stoves. Great guys to work with, good aftercare, can't fault them and would recommend to anyone. Thanks Martin and team.

"Owner needs to learn customer service from his staff and can’t take feedback"

I asked Cheshire Stove Shop for advice about cleaning hearths. I was recommended a product that was pasted on then pulled off when dry. I agreed to this as well as chimney sweep. The customer service to arrange this was excellent and the engineer was very friendly and knowledgeable. However, when he came back to remove the product it hadn’t been very effective which was apparent to both of us. The guys worked hard to rectify the issue and cleaned the hearth using my sandpaper and a razor blade. The product was very expensive so I contacted the shop to give feedback. I was disappointed that I had paid highly for a specialist product when the solution was the work the guys put in. I would not be writing this review if the owner had not been instantly defensive and rude. This also seems to be a common theme in other reviews. The team are great, the owner seems to be a liability to his own business. Word spreads mate! Good luck.