"Making it up as they go along."

Making it up as they go along.

Bear with this, it’s a little lengthy…….
Since having an ev charger fitted, Dec 2023, I have constantly had issues with the ev charger tripping off at multiple and random times everyday (as it is intended) when it is exposed to voltage rates above the regulated maximum of 253v. I was advised by the ev company to contact the DNO (EAN) as they can see multiple times the voltage being received is over the permitted amount. After an initial call with Energy Assets to register my issue, I was contacted by a rude and quite frankly an obnoxious individual demanding I need to pay for someone to come diagnose the issue. After a healthy debate, a short time passing, and no payment made to EAN, 2 chaps attended and confirmed that at the time of attending voltage rates were in the regulated range. After explaining the randomness of the tripping and showing them graph data from my ev charger company I was told that it’s not a network issue and no-one else is having this problem, so it must be faulty and incorrectly calibrated equipment installed by my ev charging company. I have since (to be diligent) had 2 new charging boxes replaced/fitted. And still have the same problem 4 months later. Now it is worth stating that this DNO have finally stated they are arranging to have voltage levels reduced to this development but only after I had revealed the issues I have experienced were in fact happening with other ev owners with home chargers around this development. Over this time I have been lied to about over voltage regulations, had little to no ownership of an issue that on reflection has been a problem since we moved in over 2 years ago as I have had to replace every led bulb I installed when we originally moved in, along with a 2 year old washing machine a dishwasher and kettle that all just died at random times over this period. Now prior to the ev, I thought this was just bad luck on my part and thought that the manufacture was poor on our appliances. However, now I know a lot more about voltage rates and what over voltage can and does do to your goods feel that the fobbing off and lack of accountability this DNO has falls way below the operating standards of consumer expectations. Thanks for sticking with this early morning rant, but felt compelled to write this as I woke up to another night where my ev did not charge as it tripped off due to over voltage late last night and is now tripping on and off whilst writing this novel like review.

"New gas meter fitted but not earthed"

New gas meter fitted, but new pipe was not earthed by the fitter, who said it was my job to do that. Therefore, the job has been left in an unsafe situation.

"Annoying and unresponsive"

I once booked an appointment with this company. They never made the necessary follow-up appointment and from then on (months) I have received roughly 30 emails with confirmations of appointments for completely different addresses they are going to. I have told them 2 or 3 times about this and nothing has been done

"No arrival time stated on email"

No arrival time stated on email
Also stated that the supply will not be interrupted, this is surely incorrect!

"Poor customer service"

Have been trying to contact on the phone to see why the engineer has not arrived to install a smart meter.
After holding on for 40 mins being continually told every 24 seconds please continue to hold one of our agents will be with you asap still holding on. NO change
Do they only have 1 agent

"Stay away if you can!"

The engineer left the job without changing the meter. We had no idea why as he simply left without an explanation. We called the company to find out why and got a very poor excuse that we could have dealt with if we knew he was leaving. This is customer service at it's worst. They don't have 2 stars for nothing.

"Waste of Tme"

Waited for 4 hours and the engineer never turned up.

"No one turned up-no notification…"

No one turned up-no notification -waited for hours

"complete disregard for the safety of children"

Careless and inconsiderate parking in a bay designed for parents to help keep children safe. All other parent bays were full, the car park was busy and here he was taking up two bays. Forcing myself with a toddler and another mum with a baby, pushchair and a toddler to park further away and had to walk through the car park with cars driving up and down with young children, it was at 3:30pm on 20th Nov 2023. This act shows no respect and a complete disregard for the safety of children, it is pure laziness, if he requires tools park elsewhere and carry them to the area you need to carry out your work.

Edit: in Ramsey Tesco car park.

"I know nothing about this"

I know nothing about this. I have not agreed to this appointment at all. I do not want anyone coming to my house tomorrow to carry out work I have not agreed to.