"These lot could not run a bath"

These lot could not run a bath

"Waiting for G98 3 months later. Energy Assets are silent and don't respond."

Energy Assets IDNO has been contacted by my solar PV installer 3 months ago requesting G98 certification for my installation following submission of required documentation of my solar panel installation mid September.

It is a requirement that my installer sends this request within 28 days of installation, but my installer actually completed this within 1 business day of commission.

My installer chased E.A for an update, I have personally emailed for updates, and phoned for updates too.

It seems nobody in the Generation team can be contacted by phone, don't reply to emails, and don't provide documentations within their SLA.

I contacted the actual DNO (SSE) and asked if E.A were waiting for them to provide something - within 2 days the giant that is SSE contacted me back!

But as for E.A, I continue to get just silence...

Energy Assets would be deemed a bit more credible if they reviewed emails and simply replied to chasers with "sorry for the delay. We have a massive backlog and I think it's going to take another X weeks to get that documentation to you. That's our commitment.
I note our autoreply saying 45 working days is misleading so we will change that to Y days"

In my case I've been waiting for 65 working days Vs your 45 working day SLA. That's near enough 1 month longer!!

You can do better to manage expectations of professional installers and consumers!

"Awful customer service!"

Awful customer service!! Left with a power cut, no electricity or gas with a newborn baby and young child. Tried to speak with customer services as unable to feed baby safely and give medication. I was told on 3 occasions it wasnt their problem, on the 4th occasions they agreed it was but then the staff found it appropriate to laugh down the phone to myself when expressing my situation as felt necessary then hung up when I questioned his attitude!

"Ex Employee experience"

Ex Planner here

Since starting at Energy assets Darwen with their planning team, I had high hopes for the role. I could complete the tasks very easily and understood that as a new start it could take some time to pick up the day to day routine...

However when going onto the phones and carrying out the work I found myself having many technical issues with the equipment given to me IE: in house systems not working as intended or at all. So I raised various tickets with IT which were seen to at the time but the issue persisted and was greatly impacting my ability to carry out the work.

I raised my concerns to my Team leader and wasn't met with much understanding after explaining the issue to them.

I asked for some guidance in using the said system as the Team Leader had promised me the previous day (this was never acted upon) but was unfortunately met with a call from my agency giving me the news that they decided they wouldn't be keeping me on staff I was advised to leave the building there an then on the grounds that I was being negative about my situation and that they offered me alternative means of carrying out the work (they did not offer me any such thing)

In the end I spent the better part of two weeks raising tickets with and calling IT with little to no assistance.

This company could improve greatly in many areas as customers believe they are cold callers most of the time due to the Ill worded scripts and management don't seem very concerned outside of meeting quotas...

"Awful, shame i had to give them 1 star"

We had a power cut/power surge on 3rd November as did our whole area, unfortunately our two hall and one landing LED lights broken because of this, not sure how or why. We rang up and spoke to the rudest unhelpful and obnoxious colleague- He basically said how do we not know the lights weren't broken before the power cut and if the other people in our estate found out they may try it on too! i said i can take a video of broken lights and said we weren't waiting for a power cut so we can blame someone and get new lights while walking around in the dark. I suppose he has got a point and we could be trying to obtain new lights but he put it across in such a unprofessional manner and making us sound like fraudsters is appalling , the calls aren't recorded too!! So it looks like we have to purchase 3 new light. avoid this company if at all possible.

"Trying to disguise cold calls as wrong numbers"

Not trustworthy. We got a call from them about (non existent) appointment for our gas supply. I told them we don't have gas and they said they were trying to get hold of Roberta. It was clearly a cold call fishing for business and not even clever. No company of this type asks for their client by first name.

"If the company's van drivers are this nutty, I'm not going to trust the company"

I was in Forest Hill, South-East London, at the Junction of Devonshire Road and the A205 Waldram Crescent at around 9.10am on the 12th July.

An Energy Assets van was being driven in erratic fashion and, turning left into the A205 mounted the bell bollard on the pavement, scraping the van's n/s and bouncing the n/s rear wheel into the air. Damage sustained, the van drove off at speed. Couldn't find a general email for the company, so this is my only option.

It was an Energy Assets-liveried Citroen Dispatch van. Registration number available upon request.

"Absolutely useless cut my power All day…"

Absolutely useless cut my power All day last week lost all my food and my son was stuck in His lift! I’ve called every day to get this sorted out and no one ever calls back!

"Energy Assets provide a brilliant service."

Energy Assets provide a brilliant service, the team are very efficient and keep you up to date with progress. They have gone above and beyond on certian sites i have worked with them on.

"Energy Assets have been installing the…"

Energy Assets have been installing the water, gas and electrical utilities for us on our site at Blindwells, Tranent. They have done a good job to date.

Ian Condie - Site Manager for I+H Brown