"Didn't turn up after cancelling a…"

Didn't turn up after cancelling a previous appointment.

"Delays on Power Cut"

Called to raise a power cut at 2pm. Engineer called 30 minutes later to say a team would be sent out to fix issue on our estate. 4 hours have passed and still no engineers on site. Not good when you've a baby and 75 year old vulnerable parent living with you.

"At the moment I can't offer a better…"

At the moment I can't offer a better review because after 47 minutes, as I write, I haven't had my call answered - now 48 minutes. What is the point of this company!!

Update - 1 hour on hold and reading some of the reviews. Frankly I don't have another hour to wait on the phone for what seems to be nothing to happen. How do these companies stay in business!?

"Like others here we had a PV/battery…"

Like others here we had a PV/battery system put in some weeks ago.

Installer submitted G98 4 days after install. No response from EA. Installer chased them up via phone and email on multiple occasions over the course of several weeks. No response/transferred to random departments/hung up on/EA denied they were the DNO (they ARE).

They don't have any published complaints process so they are in breach of their operating licence.

We'll be making formal complaints to both them and then the energy ombudsman when they fail to resolve the matter in 8 weeks. As we can't change tariff due to their failures then compensation will be sought.

They are UTTERLY incompetent.

Edit - interestingly within minutes of submitting this review our installer got acknowledgement of the SSEG installation - "letter" dated today, email stamps a few minutes after this review went live. After several weeks of being ignored I suspect this is not a coincidence. Now we'll see how long it takes them to generate an export MPAN.....

"Exceptional Professional Services for…"

Exceptional Professional Services for SSE Reconnection: A Satisfied Customer

Dear Nicola Clark
Planner‑ Gas
Energy Assets Metering & Data.

I am writing this review to express my deepest gratitude for the outstanding professional services you have delivered in relation to the SSE reconnection services. Your assistance has been invaluable, and I am extremely satisfied with the level of support you have provided throughout the process

Your dedication to customer satisfaction is commendable. Your friendly demeanor and willingness to go the extra mile made the entire process much more manageable and stress-free

I cannot emphasise how much I appreciate your consistent support and assistance. Your knowledge, expertise, and dedication to delivering the best possible service have left a lasting impression. The exceptional level of professionalism you displayed truly sets you apart

In conclusion, I am leaving this review to showcase my utmost satisfaction with the services you have provided. Nicola, you have exceeded my expectations, and I wholeheartedly recommend your services to anyone seeking top-notch assistance with SSE reconnection or any related matters

Thank you once again for your invaluable help

Regards

Maj

"I am trying to arrange an appointment…"

I am trying to arrange an appointment to have a new meter installed to replace the original meter which was taken out instead of being de-energized. I have been told I will receive a call back within 48 hours with a fast track appointment and no call has been received. I am currently trying to call the planning department as i am writing this review and have been on hold for 2 hour 34 mins and still holding.

"I can't believe the service is so bad"

I can't believe the service is so bad. I wrote a 5 star review last august on the service I received from them. However the smart meter replacement hasn't worked and between SSE and Energy Assets I still haven't a working smart meter.

Three weeks ago SSE promised to re-engage Energy Assets to resolve the problem and I have spoken with their tele staff to try to arrange the next visit.

On two occasions they have promised to get back to me within 24 hours, however I haven't received either of those calls.

More over I have rang them three time this week waiting on two occasions I waited over an hour to speak with someone, at the end I just gave up.

Yours frustrated
Alan Hobson

"Export MPAN"

It took nearly 3 months to get our import MPAN . Now Trying to get an export MPAN and we’re told it would take 2 days , now, 3 weeks later and still waiting. All the power we are sending to them is not being paid for but they charge for sending to customers.

"Installed a smart meter , details not on system"

Installed a smart meter. They didn't register it on their books....for 6 months. They found out when we asked to have the meter removed and didn't have it on their system. This introduced delays whilst they registered the meter and extra standing charges at our expense. It took a long time for them to update their computer after sending photos. You think they could update a computer record in a few mins, not 30 days! Once updated we could finally book the removal.

"Just spent 2 hours 2 mins trying to get…"

Just spent 2 hours 2 mins trying to get thru to these Turkeys before hanging up. Reputation built in excellence? I don't think so!