"Paid £351 via Paypal for Mk808 12 dec…"

Paid £351 via Paypal for Mk808 12 dec 20. Site says "Autel Authorised Dealer".
Late hours of 12 dec I come across bad reviews about this site.
13 Dec I search for more info, and come across Autel.co.uk - the real UK dealer.
Reading there site it says that Mk808 is not even a real UK device. It is a grey import which is known to be widely copied and cloned.
Some work ok but some are missing functions and real Autel update.
The Mk808 is not and will never be covered by a UK warranty so repairs {and it may well need some after short use} and done in China so buyer would need to post at their own cost.
Basically it is quite often not a real Autel product when buying at a lower price, so do not buy cheaper.
And a real UK Authosised dealer would not sell them so they are not an Authorised dealer - BEWARE OF THEM!
After reading this I logged into the autelstore.co.uk to view my order, and luckily it still said Pending because it was a Sunday.
I posted in comment box to cancel my order before they could dispatch, and asked for a Paypal refund.
I also send a bunch of emails saying the same.
Monday 14 dec came and they have indeed cancelled my order, closed my account login and said they will refund.
After many requests, they now say they will refund but I have to do it - at least I think that's what they mean??
Wording is broken English so hard to understand.
I have contacted Paypal and they agreed to fast track and escalate this case because being a china website disguised as a UK site and not just simply pressing Refund, they also have alarm bells ringing Fraud!
It is currently 17.20HRS 14 dec as I write this, and as of most of today they are no longer returning my messages.
Paypal have assured me that 1 way or another they will get my money, but I reckon it will be next year before I get it so I won't be buying a real one until then.

PLEASE DONT BUY FROM THIS SITE, I TRULY BELIEVE MOST IF NOT ALL OF THE 5 STAR REVIEWS ARE FALSE.

"This is NOT an official Autel…"

This is NOT an official Autel distributor. I purchased an Autel MK808 for £400 it had NO functionality only menus and static information (eg oil reset) that already exists on the internet. I could not get a return process or refund, when I contacted Autel they emailed that autelstore.co.uk is not a distributor and the product was a fake clone. Could not recognise/decode any vehicle in my workshop. Evidence has been posted on youtube.

"AVOID!"

Paid £150 for test kit and it was never sent.
I checked through the web address they sent and it showed as in transit.
Then I checked with Netherland Post and it does not exist.
Obviously been scammed.
One to avoid.
Having to chase now for a refund.

"AVOID!"

AVOID!

Co.uk website, UK warehouse but returns, including faulty items, are to China at your expense plus they will deduct both customs fees and a restocking fee (amount unknown) from your refund. Take all product descriptions with a large pinch of salt as it's almost guaranteed that functions and features will be missing or it won't work on your car. You will of course be blamed for any issues!

The returns policy made no mention of returns to China only, until I complained, and it has now been changed, which is no help to me as I ordered before this revision.

Customer service is appalling and any legitimate request to return an item dispatched from the UK warehouse is met with the same drivel about them not being able to guarantee the item will arrive at the UK warehouse, and yet they are happy to use the UK postal service to dispatch the faulty junk they sell.

You have been warned!