"Site seems full of catfish reviews, wish I had seen the warning signs"

Think their website is on some level fake, those reviews are not real or at least they select what reviews go through. I posted a 1 star review on their site a couple weeks ago and it never appeared. Plus the only one star reviews on there about about wait time, which in fairness my fam arrived late but not say about how awful the product is.

They make the returns process really complicated too so you can’t even send it back without more hassle, they want it sent back untracked.

The fan is not a good fan and does no cool you down, it is also really noises, noisy as in worrying not noisy as in a bit annoying. Extremely over priced, if I paid £20, not £160 I’d be satisfied with it. You’re better of buying from a more secure and trustworthy site, but also better off not getting this fan.

"Brilliant Good Value"

Very pleased 55044 order number
Great customer service
Mine arrived today I am pleased.
It is quiet on slow speed so I can cope in the bedroom at night it gets a little louder as the speed increases but in the day this would not be an issue, it is very cooling so at night setting 1 ⁰would be sufficient.
Not used the heat but I bought it for the fan cooling and for the price I like it very much and not sorry I choose this over the big brand name it looks like. I an sure I would buy from hotsnap again.

"Ordered a fan… been waiting 3 weeks I…"

Ordered a fan… been waiting 3 weeks I asked on live chat that i selected DPD delivery and I would like a further update and Mandy said it won’t be sent out till Friday. Saturday comes and I ask again and then she changed her story saying it’s Monday. I should’ve ordered from elsewhere to be honest

"Good customer service"

Ordered a paddle board from this company and it came with a slight defect and a broken pump. Have since received a replacement. The boards look fantastic - haven't used yet, but just wanted to say that I found customer service really helpful. They do take their time with replying at times, which became a little frustrating, but within about a week I had the faulty board returned and a new one sent out, so overall a great service.

"Could not be more helpful"

Could not be more helpful. Great that you can actually speak with nice human people at the end of the phone too and not automated systems. Cannot fault them.

"Poor service"

Very strange company been trying to call for 2 days and they have just emailed to say my order is getting refunded with no reason why. And no one ever replies

"AVOID (Pricey & noisy)"

Too loud & noisy when on full cold mode, expected it to be lot quiter, no better than a cheap argos fan tbh, yes it looks aleek but i bought it at this price to be lot more better than average fan seeing as its bladeless!

"I had some issues with DPD and watched…"

I had some issues with DPD and watched the driver not attempt delivery. I contacted customer services and spoke to Mandy via email who responded within minutes and was really understanding. Excellent and reassuring customer services if their is an issue.

"HotSnap are great!"

HotSnap have a lovely range of products and our hot/cold fan works wonderfully. We had a slight issue and they resolved it straight away. We would use them again.

"What great customer service"

What great customer service I contacted them with a question regarding my order and I was emailed back explaining what was happening with my order and without goint into much detail they went above and beyond in helping me totally exceeded my expectations I would recommend to anyone and everyone many thanks to Mark