"Shocking product quality and even worse…"

Shocking product quality and even worse customer service. Avoid this company at all costs and save yourself the headache. They are an absolute joke!

"Avoid."

Ordered a Cool + Hot Vortex fan and I can say it is not even close to Dyson fan. Weak motor doesn't generate enough air flow to cool/heat a small room. It is also noisy as hell.

Now to customer service. When placing an order it was a disclaimer that next day delivery is not available due to week delay for some reason. That did not stopped eshop to take payment for the next day delivery, as it is an only option at the checkout.
But that's half of the problem, it took a whole month to receive an item. Company didn't even bothered to send any updates. I had to chase them on weekly basis to get any information about status of my order. After arguing I have managed to get a next day delivery charge refund.

The return process is also not impressive as the products they selling. No return label is provided. You have to pay the postage which is over £10 for a medium sized fan. Then you have to print out a note stating what's the reason for the return, again no form provided.

"Faulty Paddleboard"

I have a similar story to share about a faulty paddleboard. I took delivery on 12 July and reported the faults on 7 August. I had only used the paddleboard for about 3 hours in total when I noticed the valve was leaking and seam on the entire left side coming apart. Like the other reviewers I emailed providing a video and photos, made countless phone calls to no avail. I was told the problem was common and that I should use a wrench on the valve and use the glue provided to stick the parting seams together.
Quote: The managerial staff has reviewed the videos and pictures.
We've reviewed the video and can absolutely assure you that all you need to do is use the wrench to tighten the valve. All leaks around the valve like in your video are commonplace and all you have to do is tighten the valve.
I personally use a paddle board on a daily basis since I live by the river. Professionals do this to new boards too. You can see how it is done here: Aqua Spirit Paddle Board ISUP - Leaking Valve Fix with Wrench.
In regard to the peeling.
It is very common for the seal around the edge of the board to come away on all paddleboards, that is why the glue is part of the repair kit.
The heat also speeds up the process of the seal coming away from the board.

Utter rubbish. I continue to call but now no-one answers or has replied to my last email of 17th August.
If anyone is in doubt about the validity of my complaint let me assure you this is genuine, and the first time I have ever given a review bad or otherwise. I so dearly regret ever making this purchase with this company.

"BUYER BEWARE, you have been warned!"

Here's a condensed version of a long story:
Bought a Tidal Rave paddle board, second time out the seam started peeling away in several places.
Requested a return (they offer a 2 year warranty) apparently.
They asked me to take a video, I submitted it.
They emailed and asked us to glue it!
DO NOT repair a product yourself, you will invalidate the warranty claim, and they know this.
Fortunately wife manages a solicitor's office so have legal weight to proceedings. Also highlighted the DSR (Distance Selling Regulations) that govern internet sales to them, they didn't like that.
They had no choice but to accept the exchange, so parcelled it up. Spoke to someone yesterday called Tag and asked him to confirm it had arrived who promised to call back yesterday, he didn't of course..
To be continued but the story is already bad enough to give this rating. An appalling company that I shall do my best to dissuade anyone from buying from in the future. I'm currently leaving as much negative press on social media as I can.
Crap product, crap company, a disgrace.

"Me and my girlfriend bought two boards…"

Me and my girlfriend bought two boards from Hotsnap the tidal rave pro, the second time we used the board the valve broke. We called countless times and waited week's for help to return the item or replace. After trying countless times to raise the issue to management nothing was done to help us. Have managed to get through to customer service today that has tried to put a plan in place to return the product but have been so far unsuccessful and have been hung up on and had many calls rejected. DO NOT BUY FROM THIS SUPPLIER.

"Don’t ignore the bad reviews"

Don’t ignore the bad reviews. The fan we bought was pretty useless, definitely didn’t cool the air as it was supposed to and was so weak you could only feel it if it was right next to you. We kept it anyway as thought it was better than nothing and we were in the middle of a heatwave. Flash forward to the next heatwave a year later and we realised that whenever we filled it up with water, it was leaking straight back out of the usb socket! Contacted the company as this is a safety issue and got strung along being asked to make a video. Had to chase for a response and eventually got told they couldn’t do anything anyway because it had just gone over the 1 year warranty (they had the dates before they even asked me to make the video.) They’re good at sending automated responses with apologies but no real actual help.
The fact that they didn’t care that they’d sold a product with such a safety flaw is very worrying, you’d think they’d want to look into it and recall the product if necessary.