"Spend your point our lego will take them away"

Lego will take away your points if you don't regularly spend money on Lego. Lego is clearly dense have they not seen the prices of Lego you gotta be a billionaire to afford thier products.

"Eigtl"

Eigtl. zufrieden. Lieferung geht immer recht zügig.Leider kommen Pakete komplett geöffnet hier an oder Pakete werden einfach irgendwo auf dem Grundstück angestellt. Ein Paket habe ich erst nach Tagen in einer Ecke in meiner Garage auf den Sommerreifen gefunden. In einer Ecke, in der ich nur 2xim Jahr bin.
Liegt ja leider an den Paketzustellern und nicht an Lego selber.
Ich finde DHL immer noch am besten.
Hermes und andere naja...wer gerne seine Pakete sucht oder geöffnet erhalten möchte...

"Over the moon with the service"

This was my first purchase on Lego.com

I made the order last Saturday, the 28th, and my Lego Titanic was shipped from Belgium using Express Delivery in 2 working days, as advertised.

The original branded box is immaculate and came packed in 2 other cardboard boxes. I couldn't ask for more.

Everything is exactly as it should be. I'm pleased with Lego's Customer Service, specifically Giulia, who answered all my questions on chat.

I'm also happy with DHL. I was able to arrange a non-standard delivery with their Customer Service and received detailed tracking while the parcel was in transit, their agent was professional, insightful and friendly.

Happy New Year
Matt

"Poorly prepared for holidays"

Poorly prepared for holidays
Surely one would expect a company like Lego to be well prepared for online sales around the holidays.
This is very disappointing at Lego's.
The website states that you need to order well in advance. For boxes, I understand that somewhat, although some procurement policy in the countries works wonders.
That you have to wait 10 days before your gift card is being shipped, I find quite absurd.
They are still nice toys, but the online service really needs to improve a lot.

"Don't trust Lego online delivery dates! "

Ordered Fortnite Battlebus for Christmas for my 8 year old son. At the time of order the website stated it would be shipped by 2nd December. After ordering, this changed to back order and still yet to receive with a date of February 2025 showing on the Lego website. My 8 year old now doesn't even trust Santa bringing the toys he asked for! Call yourself a respectable company Lego? I get better service from ebay sellers! Absolutely appalling! Never again! If you want to expedite this order, it is the following:
Order number
T450424908
Order placed
24 November 2024

"Missing a lego piece"

Absolutely disgusting I paid £300 for the ferrari daytona sp3 and I have got halfway down the instructions and there is a piece missing not happy with this this is all legos fault for not putting a piece in the bag

"Friendly, welcoming and simple."

Friendly, welcoming, easy to locate items we wanted, staff were very helpful and streamlined the paying experience.

"This is a generous 2 stars..."

This is a generous 2 stars, just trying to be fair.

I've placed an order, used their quick checkout option, confirmed my PayPal like you do everywhere else and that's it, order confirmed. At no point I was asked about the delivery address, they've used one from my PayPal, which I unfortunately didn't update in a while. I've messaged them within 3 minutes of it to report this and perhaps change the address for the correct one before it's delivered. They got back to me next day, explaining to me that they can't do that.

I had to get legal advice from a family friend, and because at no point during the checkout LEGO haven't asked for my address, I had some rights - so we followed up, also told them to cancel the order if they're not able to reroute it.

So they asked me to place another order (good job I didn't!) to make sure I'll get my parcel on time, and they'll reroute the parcel back to themselves and give me a refund. Glad I didn't take their advice because none of it ended up being true...

I didn't know the people living at my old address but they were kind enough to give this parcel to their landlord who luckily still had my number. It wasn't a short drive but I ended up with my parcel at the end.

BUT THE FACT that your support team not only neglected me, they had to be reminded of the consumers law to take it seriously and then just lied to me... I just wouldn't expect this from such a well positioned company... I'll personaly make sure that none of my family members ever buy anything from them ever again.

"ich habe das paket immer noch nicht…"

ich habe das paket immer noch nicht erhalten (14 tage sind bereits vergangen). kundenservice ist sehr mangelhaft. man bekommt keine antwort.
ich gehe davon aus, dass diese homepage betrügerische absichten hat, somit werde ich nächste woche eine anzeige erstatten!!!
bin sowas von verärgert!!!!

"Vergognoso "

Vergognoso che acquisto un gioco manuale per i miei figli e per avere le istruzioni devo usare smartphone o tablet del caso per scaricarle....dove andremo a finire di questo passo? Ma i vecchi foglietti che spiegavano di passo in passo la costruzione... penso sia l'ultimo Lego che acquisterò.... sarò vecchio dentro ma c'è un limite a tutto!!!!