"Finding The Perfect Stay at Short Notice"

I had a work trip in Devon that i was fortunate enough to bring my family along for the ride with me. I decided to try and suprise them by staying in a one of a kind location. This was a last minute idea (7 days exact). I thought i wouldnt be able to find a suitable place, but the team at Canopy & Stars jumped straight on the task. It was refreshing to speak to a friendly voice on the phone and within 5 minutes, they found me the perfect stay (Pickwell Manour). Thanks team.

"After a really disappointing 2 nights…"

After a really disappointing 2 nights (£300!) at a ‘glamping’ stay that was not fit for purpose, dangerous and cold, I’m really concerned that C&S vet their feedback and only allow glowing reports to be published on their website. This is highly dishonest.

The photos of our camping stay (Turner’s Wood, Spreyton) were completely different to how it looks now and were clearly taken several years ago. C&S obviously stays the once, creates a beautiful profile for a destination and then never bothers returning to check that the hosts are maintaining standards or offering what is listed in the blurb.

Have given 2 stars rather than 1 as we did eventually get some compensation (£70 voucher) but it’s near useless as we don’t trust the website enough to use it again.

C&S: you need to do yearly checks on your accommodations as this place was falling apart! Keep your website photos and descriptions reflecting the changing state of the stays. It’s not 2021 anymore and people will no longer pay £300 for a run down accommodation just to escape the house.

"10 WEEK CANCELLATION POLICY!!"

Horrible company. Booked 3 nights away for my mums 60th birthday. Listing was misleading and didn’t obviously state that all 4 beds were all in 1 room, once I noticed I asked to cancel as 4 adults in 1 room with a baby isn’t feasible. No understanding from them whatsoever, denied any form of refund, credit, or moving the dates despite it being a good few weeks before the booking as they have a very STRICT 10 WEEK CANCELLATION POLICY. Which leaves no room for anyone who books within 10 weeks (which we did) but also no room for genuine human error, or any unfortunate circumstances that may stop you from making your booking even with weeks notice.
They stated that they can’t help as 24% goes to charity? I offered to pay these fees and to cover admin but still refused. I just wanted to book another place more suited for our needs as a family.

In the end they cancelled the booking, refused a refund and said if anyone books those dates they might process one for us, but that we have to be the ones to keep checking it if gets booked!

Will never use again. Seems like they do this a lot based on the reviews.

"Perfect stay at Woods Edge"

We had a perfect two night stays at Woods Edge in Devon. The cabin was exactly as advertised, clean, comfortable and well designed with quirky décor & some lovely little extra's left for us. The cabin is fully secluded in your own field so we didn't see another person for the duration, which was amazing!!! Lots of wildlife to sit and listen to which was very peaceful and the hot tub and other facilities were easy to use and worked perfectly!!

I can't fault the booking process or support for ideas on where to stay from Canopy and Stars - thank you for a lovely stay, we will be back!!

"I have a voucher and cant book anything…"

I have a voucher and cant book anything as everywhere has a three or four night minimum. I think this is a gross and cynical tactic used by a greedy money making company. I would rather just not use the voucher than be forced to pay hundreds of pounds for a stay somewhere. Disgusting

"Misleading email prices"

Received an email regarding booking a stay on New Year's Eve and a list of 10 places to stay.
Each listing had a "from per night" price.
However, these prices are misleading as a cabin quoting from £190 per night is actually £520 per night and in total £2080 in total, as you have to book 4 nights minimum.

"Owners need a spare set of keys and to…"

Owners need a spare set of keys and to control their dog.

The Cleave tree house was booked for a suprise birthday present. But we needed to move the date. Unfortunately canopy and stars couldn't (wouldn't) give a refund / move to a different date / give us credit. So we decided to try and make the best of it.

On the second night our keys were miss-placed, and we were told by farm owner (not the treehouse owners) there were no spares. So we were locked out for a night, having to return to our own home. Absolutely no effort was by the owners to contact us, check we were okay. I know miss-placing the keys was our fault, but basic health and safety would ensure there was a spare set. Thank goodness we didn't get locked in. We would still be there!

On returning with the keys, to packing and leave, I was greeted by a aggressive dog. The dog was barking and jumping up at the car. I couldn't move as it was jumping all over the place. No effort was made by the dog owner, even after asking them to call the dog so I could leave.

Would advise great caution before booking with canopy and stars. The health and safety isn't there and the customer service is appalling.

"I stayed at the Hansel cabin"

I stayed at the Hansel cabin. I booked this for a "offgrid" "away from everyone"

First things first, in the hot tub, you find your over looked by another cabin. I mean the window of the other cabin (remember you booked a cabin in the middle of nowhere) is looking at you.

Want to light the firepit? Look up because your being watched by the other cabin above you.

Want to have a wander around. Your being watched.

Get used to feeling not alone or away from anything, because your parked next to another money making shed.

I booked this thinking I'd be away from every one, in the middle of nowhere. I might aswel just booked a caravan on a site. Honestly worst money I've spent. Baring in mind it's not cheap.

Highly disappointed, lied to. Robbed Honestly. I was shocked when I saw a cabin not 20ft away looking down on this one. Just another money making 'campsite'

Joke.

"Terrible experience & false advertisement"

I recently booked The Bower Treehouse through Canopy & Stars, using their platform for the first time, and unfortunately, it was a very disappointing experience.

The property listed didn’t live up to the description online. The photos were misleading, making the property appear much more spacious, luxurious and secluded than it actually was. We were surprised to find ourselves just a few meters away from a construction site, far from the peaceful stay we had been excited for.

The property itself did not reflect the standard or appearance shown in the online photos. The decking area was outdated and poorly maintained, the only dining table had peeling paint all over, making it unusable and the outdoor bath was not clean and inside bathroom not up to standard. For £430.50 a night, the quality was nowhere near what we anticipated or promised.

We contacted the management immediately about these issues. They did not offer any alternative resolution, other than suggesting we "try it out and see how you feel." This response resulted in us leaving the property, and after traveling hours and struggling to find another hotel, we stayed in a premier inn. You can imagine my girlfriends dissapointment, as I had planned this stay as a surprise for her birthday,

After our request of a refund had been declined, Canopy & Stars also rejected accountability, suggesting our only option now is to address our issues directly with the Bower Treehouse owners. They offered only a £150 voucher, which was inadequate given the problems we faced and the £860 we paid.

As the booking platform, Canopy & Stars should ensure their listings are accurate and provide support when issues arise for their customers. Given the lack of resolution, we are considering further steps, seeking legal advice and sharing our experience publicly.

"Fabulous!"

I’ve stayed in 3 places Hinterlandes (Xmas), Hog House, Quarryman’s Bothy, although it seems like more as I’m always on the site planning my next switch off break! They do get booked up very quickly that’s the downside!
I love the type/quality of the accommodation and remoteness. You can’t beat a bumpy road and a good hike to a cabin to know you’re truly in a secluded haven!
The thought and time the owners have put into their builds and their attention to detail to make your holiday comfortable is the best I’ve experienced.
The C & S team test each holiday and then give you an honest account of what to expect, the accommodation, places to eat and things to do!
After other companies I’ve used this is so refreshing!
Actually, the entire experience has always far exceeded my expectation!