"Criminals"

Criminals! Absolutely disgusting
I was quoted over the phone £150 to unblock my drain. An operative turned up the next day and set to work trying to unblock the drain. I was at work but was in contact with him on phone & messenger and at no time were any further charges mentioned. An hour later he phoned and said that the pipe had collapsed outside and there was nothing more he could do. At this point without consulting me first he went into my house with an invoice book with a blank page and put it in front of my wife who was trying to attend to my autistic 4 year old son and his younger brother and asked her to sign it. In her haste she did and he then went on to fill out the invoice to the tune of £467 for his service (which he didn’t fix) for just under an hours work! My wife questioned it and tried to ring me but not knowing what I had been quoted, unable to reach me at that point, hands full with the kids and the operative rushing her along and becoming agitated she felt forced to pay it.

I have sent numerous unanswered emails and made phone calls requesting a re-fund for the overpayment but I have been ignored every time

"Stay away from this company"

I had an appalling experience with this company. Please avoid them. Their administration is the worst. The lady I spoke to this morning was so rude that she even hung up my phone without listening to me. Once they get paid, they will not bother to ensure that you are happy. They do not offer any warranty for the services provided, and they charged me an exorbitant amount for clearing just three buckets of water, leaving the issue unresolved. Stay away from this company.

"Great workers, Appalling administration!"

Between Christmas and New Year I developed an external drain issue. A call to Drain Busters was quick and easy and a date set for the workmen to visit.

On 3 Jan, Steve and Keam came and did an assessment. Unfortunately, the quick remedies did not resolve the issue and we agreed that the camera should be sent down. This identified a broken pipe which would require a section of the patio to be dug up to facilitate the repair. The pair were great and worked hard through the day, digging down, repairing the pipe and then returning the patio to near normal. I can't fault them at all.

However, the problems began afterwards. The cost of the repair was significant and I decided to submit a claim to my insurance company. There is only one number for Drain Busters, and they primarily deal with appointment booking so I had to rely on them passing my requests to other parts of he business. All I needed was the report from the survey camera to support my claim. Over the course of the next 6 weeks (following numerous phone calls and emails) the only information was that the camera had broken and until was repaired it would not be possible to get the report. Eventually, they gave me the workman's number who told me it had been repaired and finally I had the report.

With all the information, receipt and survey report, I was able to pass to the insurance company ... job done? Oh no! The insurance company got in touch to say that the company's VAT numbers were not recognised. Cue more phone calls and emails, to be told 3 weeks later that the problem had been resolved. A further 2 weeks later my insurance company got back in touch to say that despite numerous efforts the VAT number still could not be verified. However, they were willing to pay out on the claim minus the VAT charge until the problem could be resolved.

On 27 Mar, I received an email, stating they were aware of "the glitch in the system" and were working with the relevant authorities to resolve as quickly as possible.

So here we are, now in June - 9 weeks later - and there has been no response to any communication and I am about £600 out of pocket. It's been 6 months since the actual work was undertaken!

Thank you for reading to the (current) end of the story which I hope you will consider before picking up the phone to drain busters to help with your problem.

"Avoid this company at all costs!!!!!!!!"

Avoid this company at all costs!!!!!!!!
You are told an hourly rate and lead to believe that one person would do the job but in fact 2 people turn up to jet a pipe. The tank in their van was empty and took half an hour to fill up which equates to a 1 hr fee before they’ve even done anything. The manager is rude and hung up on my complaint.
After that awful experience I feel like they are con artists.
Steer well clear.

"Bad experience "

I have been trying to get the so called guarantee from this company for about a month now with no success. They keep saying its being actioned but nothing happens, it seems once they have there money they are just not bothered.
If l could give them a zero rating l would.
Do Nt use !!
I have now received the guarantee so it seems the review above had the desired effect.
The reason for the review was for the Guarantee only, the work was carried out satisfactorily and I have checked all emails in junk, deleted, and inbox and archive there was no email received on the 14th of May.

"I contacted Drain Busters to help with…"

I contacted Drain Busters to help with water flowing out of the manhole, suggesting some blockage in the drains. Drain Busters came, conducted a video inspection of the drains, confirmed that the drains were blocked and alerted me that this was caused by the resin liner that is defective because it is not properly aligned to the pipe. I told them this is very surprising since this is a new resin liner installed in 2022 by another company called Project Drains, which did charge £2,191 for this work and which I tried to call that day, but the number is now closed. I showed them the original invoice. The employees told me they did not know this company. I paid for the unblocking work (£441). They told me that they would get back to us with a quote for the following up work. Next day, I received from Drain Busters a quote “to remove current failed liner at the above property and replace with new resin liner” for £3,895. The whole thing started to be very pricey. I was also surprised by the similarity between the two invoices, the one from Project Drains in 2022 and the one from Drain Busters in 2024. In fact, I found on the web at "find-and-update.company-information.service.gov.uk" that these are indeed two companies with different registration numbers but directed by the same people selling the same product under the “Nature of business (SIC)” code “37000 – Sewerage.”
I send them an amicable email to request a refund for the “failed liner” that has caused the drain blockage. They told me that the resin liner was installed by another company now dissolved, and the drain had to be unblocked. I told them that the “current failed liner” still has their name on it, and they should feel responsible for it even if they recently changed the name of their company. But they would not refund. Maybe sharing this experience will be informative to others.

"This is a company to avoid!!"

This is a company to avoid! The tradesman arrived smelling of alcohol. He was abusive immediately in wanting paperwork signed to agree two men for the work. It was only a blocked toilet! He hadn't even assessed the job, to see of 2 men were needed!!? He was inappropriate in our home, making sexual inappropriate comments. He left without fixing the toilet and even took our garden hose pipe and it's reel (which he'd asked to borrow). Theft! He told us 'l know we have a bad reputation but we aint cowboys'!! We were promised a full refund by the lady on the phone for over a month. We were finally refunded through our bank. Just an awful experience. Please think again before using this awful company.

"Drainbusters succeeded in clearing our…"

Drainbusters succeeded in clearing our drain where 2 other companies failed!!

"Was incredibly unreliable "

Had this company attempt to unblock my toilet. not only did they not complete the job and my toilet is still blocked but they charged way above what the quote originally agreed upon. never using these guys again

"AVOID!!!!!!!! "

Absolutely awful staff, awful work done. Overpriced. AVOID!!!! If I were you I wouldn’t even acknowledge this as even an option. AVOID AVOID AVOID!!!!