"Best Botox will be back "

Had a lip filler consultation today and I was blown aways with the service and team. The front desk girls are so nice and welcoming. Thank you Andrea!

"Dr Rupert and his team are the best in…"

Dr Rupert and his team are the best in UK, I've been having treatment at viva for 11 years and can't recommend them enough. I've had fillers with both Rupert and Severine and equally great.

"Had an excellent first lip filler here…"

Had an excellent first lip filler here today can't recommend Vikki enough, She was gentle and very professional. Can't wait see my results.

"This review relates to Viva in Chelsea…"

This review relates to Viva in Chelsea (Kings Road). This clinic is not bothered about customers - just money.
I tried to cancel 48 hours in advance & they charged me full cancellation fee stating their policy is 3 days. I wasn’t ill 3 days before my appointment. How is 48 hours not enough notice when I sent them both an email & a text.
In regards to initial treatment they asked me to leave them a review for a 10% discount. I completed the review and then they said , I couldn’t have the discount !!

They are pushy, upselling but the nail in the coffin for me is charging me for a cancellation even though I gave them 48 hours notice - I should have gone and gave them all flu to save myself being charged.
AVOID, AVOID, AVOID. They don’t care about their customers.

"Unethical and desperate to upsell"

I’ll echo what others have said in that this clinic is completely unethical in how they handle clients. If you go in for one thing they will try to make you spend thousands, by giving you insecurities about your face that you never previously had. It all starts with an unnecessary questionnaire, where they ask you about every aspect of your face in an effort to question everything. Then the Dr will essentially not do the thing you’ve actually asked for, explain why it won’t work and will instead upsell lots and lots of other treatments and products. He’ll then save the follow up session to actually do the thing you wanted in the first place.

I have an amazing doctor now, who is an aesthetician and she’s all about subtle facial balancing and tiny amounts and I’m so happy with the outcome. Dr Rupert tried to push 9ml of filler on me. I dread to think what a full and pillowy face I would have today if I’d followed his suggestions.

"10/10 love "

I went to the Fulham location and it was an amazing experience 10/10. The nurse Vikki was incredibly kind and gave a thorough consultation and this was the most flattering lip filler I’ve ever gotten. I’ve been to lots of other places but this one is my favorite. I brought my friend and she got a lip flip for her first procedure and also loved it. The girls who worked at the front counter were also so funny and kind, and the whole experience was so enjoyable. I definitely will go back and would refer this clinic to anyone looking for fillers.

"This is not a good product"

This is not a good product. They claim to be organic but all their products are just watered down. Dont let their ethical stance fool you, its a marketing ploy. This is just a poorly made product.

If you want organic skin care options there are dozens of better products on the market

"Beware of pushy upselling"

I booked an appointment for a specific area to be treated and instead was given an entire, extremely expensive treatment plan for my whole face. My concerns weren’t listened to, with the doctor hijacking the appointment, playing on insecurities that I didn’t have prior to the visit based on answers from the form that you are asked to fill in beforehand.

I was told it wasn’t worth going ahead with just the area I wanted treated and should really only consider the plan to treat the entire face.

A second appointment is made, seemingly as a sort of insurance to ensure you come back for the remainder of treatment, yet worst of all, after the first appointment, the area I wanted treated wasn’t and I didn’t look any different (except for my face looking a bit rounder maybe). Paying such a huge amount of money, I’d except to leave feeling great, but instead felt incredibly disappointed. I also wasn’t given a breakdown of what treatment I had done in that first appointment, so have no idea how many ml’s were used, or where.

The pushy upselling also included the doctor trying to flog a skincare package, despite having no issues with my skin and not raising this as a concern.

There are far better, more affordable injectors out there that won’t leave you feeling pressured and regretful.

"Amazing experience from the first call…"

Amazing experience from the first call with sarca to the first meeting with rurpert and all the team.
The treatment with Vicky was amazing. Not only for her expertise, but her warm welcome.
I would never go anywhere else. Thank you x

"Dr Rupert has amazing skills and…"

Dr Rupert has amazing skills and explains all in an easy way. He has a sense of the artistry and inspires total confidence. Highly recommended.