"Avoid this company by all means"

Ordered a replacement part for my pool robot which upon installing never worked. The same day I received the item I called to start the return process and was told to wait a few days for the label. Now they are saying it can’t be returned because it was opened and I need to go through Maytronics for warranty. Basically refusing the 30 day return policy. Filed a charge back and a BBB report. Avoid this company unless you want to risk loosing your hard earned money.

"Was delivery issues BUT not PoolZooms Fault"

I ordered a part just before Christmas, 6 days in I called and in no part was this PoolZooms fault, the part sat at the USPS warehouse for longer than expected.

Spoke to a lady called Kayla who was very friendly and helpful, she actually followed up a day or so later.

Parts arrived as advertised with very good instructions.

No complaints from me, not often one receives customer service like this.

Job well done, Thank you Kayla.

"I spent 177.00 on parts to rebuild my…"

I spent 177.00 on parts to rebuild my Polaris 380. The main drive I received had wobble in it. I sent in a video, which they said they never received. I was told they needed this for the manufacture to investigate this issue. I told them I just needed the gear. It’s a 5.00 part. You just lost a customer for only 5.00. And this review will have other customers look elsewhere for parts. Poolzoom thumb down.

"Defective Part Abismal Customer Service"

Company sent me a defective Nautilus CC Plus Motor. I reached out, and they requested the serial number so that they could file a warranty claim and send me a new motor. That all went relatively smoothly. However, it's now been over 40 days and countless phone calls and have yet to receive a replacement part. Every phone call requires sitting on hold for quite some time only be told the part will soon be sent, but of course it's never sent. At this point, I'll be trying a credit card chargeback as well as filling a BBB complaint.

Do NOT use this company!

"When I ordered it said my item would be…"

When I ordered it said my item would be here Friday. That’s the only reason we used this site. Now it says Monday. My pool is leaking and now it’s gotta sit an extra 3 days? Not cool

"Experience was good with PoolZoom!!!"

Experience was good with PoolZoom!!!

"Great experience, on the ball customer service"

My experience with customer service, branded product that fit exactly, and quick shipping was/is great. I’ve spent over $900 dollars with PoolZoom without a hitch. Chris is on the ball when it comes to information and follow-up. I was surprised when Chris was getting back to me quickly with information I needed and the emails showed time of reply, and I honestly believe that he is reviewing customer information after work hours with reply. I highly recommend PoolZoom for pool products.

"Amazing company! "

Amazing company, had the parts I needed and shipped super fast!

"Bought a 2" Multiport Valve A0553645…"

Bought a 2" Multiport Valve A0553645 from them. They claimed it was the actual "Jandy" branded part. I went to install it, and it would not fit. For other reasons I had been contact with Jandy, so I reached back out to them. After several attempts to confirm why it did not fit, the gentleman asked if the Jandy name was on the top. I explained it was not and he confirmed that it was not a Jandy piece rather a knockoff by someone. Returning was extremely frustrating and getting the refund required multiple attempts too. Only to find out they did not refund the full price. Therefore, I am writing this review, following up with a call and documentation to Jandy and the BBB for what I believe is false advertising.

"Ordered water test kit reagents and…"

Ordered water test kit reagents and half of them had expiration dates of just a few months in the future, so they’d only be good for the remainder of the current pool season. Reached out several times but got no response.