"Good customer support"

Good customer support! FedEx said my package was delivered but it was not. I contacted Ellure and they shipped me a replacement. I can't review my purchase yet because it is not yet installed but I will update once that happens.

"Great lighting supplier"

Have ordered light fixtures from Ellure for multiple projects now.
Always impressed with the quality for the price.

"Good deal I found on TikTok "

I ordered a towel warming bucket from an ad I saw on TikTok. It took 13 days for my order to arrive which was a little disappointing, but they were nice enough to refund the extra costs I paid for expedited shipping due to the delays. The product itself is great, i'm glad I ordered one. Also, customer support was great and I got an email reply within a few hours both times I asked for an update on my package.

"Do not buy from Ellure"

I ordered a towel warmer from Ellure and it took over a month to arrive. When I emailed them, they said it was being shipped to them. This place is a front for Chinese goods. I have emailed twice asking to return the product because the person I purchased it for does not want it and they are now ignoring my emails. Do not buy from them.

"SCAM. PRODUCT NEVER SHIPPED/RECEIVED/FAKE INFORMATION PROVIDED "

I placed an order with them since they are a US company. They then said they shipped the item from China - I NEVER received it. I contacted them numerous times, only to receive a fake tracking number. I disputed with my credit card company, and thankfully, received the money back from them, but NEVER from Ellure. They would simply never respond to any of my inquiries.

"WHERE IS MY ORDER?? IDK 🤷‍♂️ "

I ordered the towel warmer on February 12th it said typically ships in 3-4 business days. By February 17th it still had not shipped so i sent an email asking for the status of my order. 1 hour later i got an email saying a shipping label had been created. Later i got an email confirming my product was being shipped. On February 25th there still had been no change to the order tracker on usps so i again sent an email asking for a status update on my order. 2 days later i got a response saying it was being shipped from overseas and they had no way of tracking it until it was received by usps. Now it is march 16th and there still is no change on the usps order tracker. I have sent an email everyday for the last 4 days asking for a refund because the product was a gift for my wifes birthday and it has come and past. I still have no response. im probably out $140.

"Ordered a towel warmer in January…"

Ordered a towel warmer in January -still has not arrived. They will not return my money either. Complete Rip OFF - do not do business with this company $139 down the drain.

"I purchased a towel warmer and I never…"

I purchased a towel warmer and I never received tracking and I still haven’t received the product. It’s been over a month. The customer service is horrible. I will never purchase from them again. A horrible experience. Do not shop at this place.

"Good deal"

Just got my towel warming bucket. Quality seems good, my wife loves it. But shipping took 10 days so it did not arrive in time for Valentine’s day...

"I made a trustpilot account just to say…"

I made a trustpilot account just to say how much I LOVE my towel warmer from Ellure!!!