"Received a broken shelf"

Received a broken shelf.
I wrote several emails, called, but they never pickup or reply!
That was more than $150. is this even a real company?

"Grosse arnaque,"

Grosse arnaque,
Mauvaise qualité et non conforme, je demande un retour, et le service refuse puis ne répond plus, ils ne respectent pas le droit des consommateurs.
Ne commandez surtout pas

"Eladure is a SCAM! Don’t waste your money!"

Made a purchase on November 8, 2024, order confirmed and said was shipped on the 17th, so 2 weeks later. It has been 6weeks and no item, no shipment update, no responses to any inquiry and I’ve reported it to “SHOP” and they have not gotten back to me either. Do not purchase from this vendor it’s a SCAM!

"Did not receive my order"

I ordered $500+ worth nightstands. I didn't receive them. I've waited 1.5 months. Customer service doesn't get back to you. I'm disuputing the charges with my credit card now.

"Ich möchte diesen Sessel nicht mehr und mein Wunsch auf Stornierung wurde mehrmals ignoriert"

Ich hatte einen Sessel bestellt, um mir diesen anzusehen und eventuell noch weitere nachzubestellen. Der Sessel war danach auf der Website nicht mehr auffindbar. Daraufhin habe ich Kontakt mit Ellure aufgenommen und meinen Wunsch auf Stornierung geäußert, da ich 6 identische Sessel kaufen möchte. Nach mittlerweile 4 Aufforderungen, meine Bestellung zu stornieren, wurde ich immer weiter vertröstet. Die Produktion sei schon in vollem Gange, und der Sessel komme sicher bis Ende November (Bestellung war Ende Oktober 2024!) bei mir an. Nun ist Mitte Dezember, und heute bekam ich eine Mail, das die Bestellung nun aufgegeben wurde. Ich möchte diesen Sessel nicht mehr und mein Wunsch auf Stornierung wurde mehrmals ignoriert.

"FRAUD - DO NOT ORDER FROM THEM"

item not delivered, no communication, DO NOT ORDER FROM THIS BUSINESS

"⚠️ Disastrous experience with Ellure…"

⚠️ Disastrous experience with Ellure Decor I placed an order, and I am extremely disappointed with this experience on every level. First of all, delivery took over a month and a half, with no clear communication during the wait. Then, the products received are of very poor quality and do not conform to the description: a chair is unusable due to lack of screws, the finishes are poor, and the screw covers are of a different color (brown on a black chair). To top it off, their customer service is non-existent: despite my attempts to contact them about my faulty order, I received no response. This silence is unacceptable and shows a total lack of professionalism. I absolutely do not recommend this site, and I advise anyone not to order from it. Dropshipping site, a scam.

"⚠️ Expérience catastrophique avec Ellure Decor"

J’ai passé une commande le et je suis extrêmement déçu de cette expérience à tous les niveaux. Tout d’abord, la livraison a pris plus d’un mois et demi, sans aucune communication claire pendant l’attente. Ensuite, les produits reçus sont de très mauvaise qualité et non conformes à la description : une chaise est inutilisable faute de vis, les finitions sont médiocres, et les caches-vis sont d’une couleur différente (marron sur une chaise noire).

Pour couronner le tout, leur service client est inexistant : malgré mes tentatives pour les contacter au sujet de ma commande défectueuse, je n’ai reçu aucune réponse. Ce silence est inadmissible et montre un manque total de professionnalisme.

Je ne recommande absolument pas ce site, et je déconseille à quiconque d’y commander. Fuyez si vous tenez à votre argent et à votre tranquillité d’esprit !

"Item not delivered and no communication"

1 chair delivered after 1 month, without any instructions. Second chair not delivered at all. No reply after several emails from my side, no refund or anything. Still owing me money for not delivered item.

"Ordered 2 dining chairs from this…"

Ordered 2 dining chairs from this company which took them almost a month to get any form of dispatch confirmation, even though their website advertises 11 days. Then the wood arrived split the whole way through the chair. Not to mention the incorrect instructions and fitting kits were also received. I immediately requested a free returns label was sent, got no reply after 4 chasers. Someone called Olivia then replied, disregarding all of my concerns and only mentioning a replacement chair. I’ve emailed this company at least 12 times and only had a response back twice. I’m £298 down with faulty dangerous furniture and no sight of a refund of acknowledgement. I would never recommend this company the service and quality of product has been appalling.