"BS COMPANY…"

First thing I don't want to even give this company one star but it won't let me put anything until I do DO NOT BUY ANYTHING FROM THIS COMPANY never known a company to sell things with such misleading advertising when you come across a advert selling a FLUE BUNDLE a a very nice photo of everything you want you assume you get the whole bundle not at all with THIS COMPANY also it states the length you require which it sells in 6 _8and 10 meter lengths when my daughter received the BUNDLE all she got was a FLUE she tried emailing them twice with no reply then she rang them and was told you have too put the other things you require as well at extra cost when she said about the BUNDLE they told her that it was her fault when she said she didn't want the flue and would like to return it she was told it was cut to the length she asked for what a BS COMPANY I WOULD NOT RECOMMEND these people too my worst enemy can not believe they can get away with such misleading advertising KEEP AWAY from this company

"Poor service, misleading advertising - not using this company again"

I placed an order for a number of flue liners and accessories for 3 properties expecting to receive the free postage for an order over £125 pounds as per the banner at the head of the website. Despite spending over £850 on this order I was charged £49.99 delivery. When I called the customer service to ask for the delivery charge to be refunded I was told this was due to the order being palletised and no refund could be given as total flue length was over 15m. There is no mention of this on their website and the stupidity of this is I could have split my order in 3 and paid no postage (resulting in 3 lots of packaging, 3 van deliveries, 3 x the delivery cost rather than 1). The guy on the phone said he was the office manager but was unable to provide a logical solution to this issue.

"Happy with service and delivery"

I was concerned about all the negative reviews but can honestly say I was impressed with the customer service when I called before placing my order for a Twin Wall flue system - I wanted to check delivery times and stock levels. I was told one item was currently out of stock but they were expecting a delivery in a couple of days and offered to dispatch what they had and then send remaining item as soon as it came in. The bulk of the order was delivered in good time and the second a few days later, as suggested. Would be happy to use again.

"This company is a con I purchased what…"

This company is a con I purchased what I thought was a flue kit as advertised as a kit and only the flue came there a bunch of theives please avoid these fraudsters

"Scamming vulnerable people out of money!!!@"

DO NOT ORDER from this company, my partner sent a couple of items back to them. There response was your items were damage. The pictures showes damage on the pipe, no damage to the box!!! To clame the money back through the company that shipping then, we needed more information. They are unwillig to provide this. We are looking to lose over £130.00 because they will not give us more pictures and information. I will be contacting tradeing standards on Monday morning. Then sending them an email to notify them that I will be takeing them to the small clames court.

"If I could score a zero I would"

If I could score a zero, then I would based on their audacity to LIE to customers. Order placed for next day delivery. No contact. When I chased I was informed it was the fault of the courier. I challenged this and turned out due to being busy the order hadn’t been picked. On day 3, it turns out they are out of stock of items. AVOID at all costs, they try to play the blame someone else, customer service is shocking. Unethical working practices won’t survive a recession !!!

"Brilliant service"

Brilliant service and product quality

"Avoid at all costs"

Wrong order arrived, returned along with a couple of items not required for a refund and no refund given.

"Shocking company to deal with"

Shocking company to deal with .
Kept sending damaged liners some were over coiled which damaged the inside of the liner . Finally ended up with refund after many emails and wasted phone call . Avoid this company

"Excellent Service Highly Recommend 5 Stars"

I have to state the negative reviews left by many on Trust Pilot gave me grave concern. That said I rang to place an order for various liners, fixings, flashings etc and spoke to Luke who was really helpful, I am not a builder at best you could call me a novice DIY enthusiast. He assisted me throughout and was very pleasant polite and informative. After spending £1,275.00 I explained the urgency of the order given the postal strikes I was advised by other suppliers there may be a delay in receiving the goods. I placed the order at 14.00 hours on Wednesday 30th August and received the delivery on Thursday the 31st. I wouldn't hesitate in recommending this Company and they deserve credit for everything they do. all in all a 5 star service and a pleasure to do business with. Regards Dave