"Excellent service"

Given the various poor reviews I have seen here it is fair to say that my own experience has been 100% positive. My order arrived correct and in perfect condition, well packaged and one working day after ordering. Good price and very good quality products. Absolutely no complaints

"Poor delivery service"

Customer service rep unhelpful and evasive about delivery date of order. I phoned delivery company who explained they had informed Flexi Flue Direct when the order would be delivered, yet rep said they couldn't get through to delivery company as they were very busy....... Now job is part complete as I was expecting delivery no later than 48hrs after placing order... 5 days and still waiting for delivery.... Not happy!

"Update on my previous review."

Update on my previous review (Flexifluedirect/Budv4r)
Company's sales rep bluntly lying about issuing refund for goods never delivered while this is simply not happening. They took close to £550 of my money, did not deliver the goods, made feeble excuse of some kind of 'mysteriously lost in transit'. Refunds generally take a day or two. Flexifluedirect took my order and money 31 days ago, didn't deliver and knew about that fact one week later and three weeks are just making excuses which don't even make sense. Please imagine that twelve meters of flue liner, ten bags of vermiculite plus other bits and pieces get lost just like that – just picture the size of the liner package itself and fancy how that could get lost ... That is just one part of it, the one that really reflects so badly on the company is that they just sit on my almost £550 and clearly have no intention to give it back to me. Do NOT, under any circumstances, give your business and money to this company who clearly operates with the poorest trading ethics and customer care immaginable!

"Shocking experience and three weeks on…"

Shocking experience and three weeks on still waiting for refund for goods not delivered.
This Flexifluedirect setup is a total joke – three weeks after non-delivery of the order I am still waiting for the refund to be given. Until a week ago I got excuses of 'the refund paperwork is going through' but since then, and after repeated calls and emails, there is absolutely no response whatsoever.
AVOID, AVOID, AVOID ... you have been warned ... this setup is my worst experience ever!

"Seamless service from ordering to…"

Seamless service from ordering to delivery. All items were packed well in recyclable packaging and customer service was spot on.

"Ordered my flue pipe and parts on the…"

Ordered my flue pipe and parts on the Friday and turned up on the Monday (free delivery), items where perfect, packaged very well and im a very happy person.
Thank you.

"Three flue systems all correct - top marks"

I ordered 3 chimney systems (2x5" and 1x6") and all the accessories. Each flue arrived tightly coiled and cling wrapped in a large box. Fast delivery and undamaged. The quality was good to my eyes and I installed all 3 without difficulty. I haven't used the company before and - as all my chimneys are now lined - I don't expect to use them again! But my experience was perfect so top marks from me.

"items didn’t arrive rang up to ask…"

items didn’t arrive rang up to ask what’s happened and they said “i’ll do some digging and get back to you” then didn’t ring back and now the weekend and i have been left to express to the customer what’s happened

"Shocking after service"

Shocking after service! Refused delivery of a return! I would NEVER use this company again......

"useless "office manager". Very poor customer service."

pointless calling up to find out why an 8am order didn't get sent to their shipping company until 7pm so could not possibly be next day delivery. now missed a weekend booking for doing the job. no answers given, no help provided, promise to find out and phone back, dont hold you breath waiting for these people...