"Twin Wall"

The quality of the twin wall was superb, highly recommended!

"Please never use this shower of…"

Please never use this shower of absolute rubbish!.... tried telling me that they couldn't refund a wrongly placed order because members of staff were self isolating!!! Joke company!!! AVOID!!!!! Oh and the guy I was dealing with actually hung up on our phone call!!!

"Useless customer services"

Useless customer services. In fact they may as well not even have contact information as nobody responds.

"The deliveries come damaged and after…"

The deliveries come damaged and after you want it returned back to them and then they blamed us.
When it comes to a refund, they will either blame you that you measured it wrong or that you damaged it intentionally.
We returned an item which was clearly labelled 4” (which obviously means in diameter) and it came in a lot bigger and they blamed it on us that we didn’t read the information correctly.
They might seem like a good customer service until you ask for a return or file a concern.

"Solid Service"

Solid service from start to finish. Amazing customer service, highly recommended

"TAKE MY ADVICE AND STAY WELL AWAY FROM…"

TAKE MY ADVICE AND STAY WELL AWAY FROM THIS COMPANY ... THE LADS IN THAT OFFICE SPEAK TO YOU LIKE SCUM .. THEY MUST OWN THE COMPANY OR ANY DECENT OWNER WOULD SACK EM ON THE SPOT .
#### READ ALL THE FEED BACK BEFORE BUYING OFF THIS COMPANY ####

"After reading some of the negative…"

After reading some of the negative reviews about this company I felt compelled to write about my own recent experience in using their services. Ordering was simple, good website, also they had better prices than any others I could find using google. The order arrived promptly and in good shape. I had to call them several times and spoke to two different employees on different occasions. The main person I spoke to on the phone, Luke, was professional, polite and patient, (his colleague was not quite as patient, sounded very busy to be fair, but was always polite if not quite as helpful). I had a follow up enquiry regarding a return and a refund which Luke delt with as one would hope. I get the impression that this is small, busy and hard working operation and they are doing a good job, despite the compromsiing times that have blighted us all in 2020. I would certainly recommend using these guys for good value and personal customer service.

"shocking customer service"

I own a stove installation company, used to use this company all the time as they are the cheapest. the saying paying peanuts and you get monkeys obviously true. ordered a flue from them which came with a split in the middle, also a visible defect on every segment of the flue pipe when viewed from the inside. I sent numerous photos showing this to the company and phoned them asking for a replacement. at which point I was told they had to pick up my faulty product and inspect it themselves before they sent out a replacement. their reason for this is that every large company does the same. i only used used them for the flue, not the stoves, hearth materials or mantles etc. I'm fully aware of how large companies respond to faulty products, and none are like flexi flue! upon explaining this to one of my other suppliers they then reduced their flue price to beta flexi flue and I know they have a much better customer service policy

"Useless"

About to order over £350 worth, when I got to the checkout they wanted £70 for delivery because I my postcode is IV, I live in easily accessible mainland Scotland, yet free delivery elsewhere. Phoned customer service and he was worse than useless! Never will I shop here!!

"I am a stove installer having used this…"

I am a stove installer having used this company for 4 years there price is very competitive, however if you have a problem they are extremely unhelpful I have been placing orders with the to the value of £200 to £300 per week ,I’ve recently had burst liners wrong products delivered and the customer service is shocking,therefore I will not be using them again ,mintlaw Stove Installations.