"Sent my C50 back for a warranty repair"

Sent my C50 back for a warranty repair, I was kept up to date on progress by the technician James. The scope was back within 7 days, and the latest updates have been downloaded. Great service, well done Pulsar.

"Great Customer Service"

I damaged the rubber eyecups on my Helion and struggled to repair them, I sent the Helion to Thomas Jacks. The team kept me informed throughout the process, The tech team did a great job, far and beyond just replacing the eyecups.
The Customer service at Thomas Jack is some of the best I have experienced, Thank you again Paul and Matt and any others in the Customer Service and Tech team, a great job and a very grateful customer.

"Merger xp 35"

Merger xp 35. MY UNIT FROZE, NO ACCESS TO MENU OR ANY BUTTONS. AFTER RETURNING IT TO THOMAS JACKS THE PROBLEM WAS SORTED AND RETURNED TO ME IN 14 DAYS. QUICK TURNAROUND AND GOOD CUSTOMER SERVICE. 👍

"I own trail cameras"

I own trail camera , the last almost new 3 Spypoints , although out of warranty have been repaired with good will , very big thank you .

"Excellent after sales support"

You cannot deny the excellent after sales support the team provided in my recent purchase, quick to respond and able to technically resolve the issues that came up with ease, all sorted now - well done team!

"Fab service. Thankyou "

The Team worked fast and efficiently to get my Thermal scope serviced and updated. Paul found some minor things that needed fixing. He kept me updated with the work that was being carried out and the length of time it was going to take. Super fast return delivery. Overall a great service. Thankyou Team.

"Outstanding service"

I just sent an out-of-warranty Solar Spypoint Trail Camera in for a replacement lens - my fault entirely that it was broken. At the same time I asked the team to do a general inspection as there were other issues. After no more than a week after they received it, the lens was replaced, as was the defunct internal battery all at no cost as a gesture of goodwill. Outstanding!! Proper, good old-fashioned, British service. A shout-out to the people I dealt with: Paul French, Oscar and Jo. Thank you so much.

"First rate customer service"

I needed a repair under warranty for my Thermal Rifle Scope XQ38 - Thomas Jacks did not fail in their service, first class from the team ( Paul French, James Brenton, the two lady receptionists Gini and Lauren) I can’t rate them all highly enough, fast efficient service. Communication was excellent via email & phone and would not hesitate to recommend this Company. Five star plus service all round from a five star plus Company. Many thanks to those mentioned and to all that are committed to this Company.
From J McNeil

"Everything went as they said it would…"

Everything went as they said it would .Problem sorted within 14 working day.s

Thanks David

"I sent them a repair"

I sent them a repair. They ordered parts from a supplier, which they then quality-checked but were dissatisfied with so asked for a new part. The repair was a little delayed and therefore, they waived all of their charges. This is a perfect example of what British business should be - put the customer first to win loyalty. Anything in the optics world I need in the future will go through them.