"Professional Advice"

Once again I had reason to call Ascot Lloyd for advice and once again I received excellent service. Raj Chauhan explained the current situation to me very simply and succinctly giving me a complete understanding of the investments in question. I am not familiar with the world of finance so his help was much appreciated.

"Addressed all my enquiries as…"

Addressed all my enquiries as requested,with efficiency. A pleasure doing business with the Company

"Login issues "

The Client Service Executive I dealt with was very helpful, patient and professional.

"Review of recent communications with…"

Review of recent communications with Ascot Lloyd…. In the past two weeks I have contacted Ascot Lloyd twice for help and advice concerning my investment account with Aegon. On both occasions I have received sound advice from knowledgable and efficient staff in a prompt and friendly manner. So I am very happy to give a 5-Star rating

"Whenever I speak to my contact he is…"

Whenever I speak to my contact he is always very helpful, clear and supportive. I couldn’t ask for more.

"Rand back as requested and answered my questions"

Answered my questions and was helpful even though there was no benefit to them.

"Extremely poor service"

Extremely poor service - in fact non existent. Complaints take at least two months before there is even an acknowledgment- let alone resolution (maybe because there are so many of them?) and really feel their focus is on their own gain not their clients. Really disappointed

"My new advisor "

James went through everything I needed to know and made it palatable for me

"Well done my Ascot Lloyd Adviser"

I have been working with Ascot Lloyd for many months regarding my pension. Im looking to retie and return on a reduced working week. I can not thank my AL adviser enough for all the support and guidance Iv been given. The adviser has made things possible, that I though, could not be achieved. All the AL team iv engaged with have been very professional and have supported me very well. Thanks AL team :-)

"At our request"

At our request, we got a phone call. We explained our requirements and he said he will allocate a financial advisor to ring us on a confirmed date.