"Completely unhelpful"

I bought a fog light wiring loom for my golf from Kufatec. The instructions I received are for a LHD car and mine is a RHD, so I emailed asking for instructions for mine. I got told (taken from email) "In this case, the wiring harness needs to be mirror inverted installed / relocated and then should the fit there." Ok I thought until the install happened when i was faced with short wires and no access from the engine bay into the car. I again asked for help to get the wiring through the firewall into the car and got told "Unfortunately we do here no information and therefore you need here examine even where the wiring harness is best to install."

SO anyway......I end up cutting the loom, extending it and making my own route into the car to install it. I then realised i needed another control module to make the fogs work, so I emailed Kufatec again asking if they had a part number for which module supports fog lights. I can almost guarantee that Kufatec have carried out all of the functions they currently have guides for, therefore I expected (as a paying customer) for some actual support. Instead I end up getting told "Our technical support does not have any information regarding original partnumbers.
Please get in touch with your local VW/Audi dealer. They can lookup any original partnumber depending on your vehicle identification number."

You say in the instructions that you may need a new control module, however you are now telling me that you don't know which one?!?!

So yeah.....special thanks to Andreas Jansen of the Kufatec team who simply can't be bothered to help. Just so you know I will no longer be buying anything from Kufatec as a result of this complete lack of assistance. Judging by the reviews, I am not the only one who thinks this.

"NIE WIEDER !!"

Da bestellt man einen Artikel bei dennen in der Hoffung das es Funktioniert, aber nein !
Anstatt das zu tun wofür das Gerät da ist, hat es mir Fehler in meine Seuergeräte gehauen, und das licht ging nicht mehr !!
Die VW Werksatt musste den Fehler dan wieder gerade biegen.
Aber das is ja nicht das größte problem.
Als ich mich beim Kunden Support gemeldet habe, hieß es ich soll den Artikel zurück schicken, aber sie machen keinen Retouren schein für mich, ich sollte die Rückversandkosten selber zahlen !
Ich hatte den Artikel per Nachnahme gekauft.
Ich habe jetzt die Rückzahlung von Kufatec erhalten.
Aber nur dass Geld vom Artikel.
Die Versand kosten, die nachnahme gebühren und meine Rückversankosen fehlen.
Das war aufjedenfall das letzte mal als ich was bei diesem Saft laden gekauft habe !!!

"Kvalitets produkter med god pasform men ELENDIG kundeservice!!"

Købte eftermonteringskit til original xenon - som beskrevet var ledninger perfekt lavet og de skriver at der ingen monteringsvejledning medfølger.

Men der var yderst begrænset hjælp at hente da det alligevel ikke virkede da det blev monteret udover jeg skulle købe en ny BCM til 2-3000 kr.

Kittet virker nu men uden tak til kufatec

"Great support, great product and fast delivery !"

Have bought a new AUDI A3 which really annoying had this start/stop function every time you stopped with your foot on the brake. You where forced to cancel this function manually each time you started the engine. The "MQB Start/Stop programmer" did deselect this silly function in less than 2 minutes. Now a great car has become even more great and even more safe to drive. Ordered the device tuesday and arrived from Germany to Denmark with full tracked DHL delivery on thursday. I am so satisfied dealing with Kufatec.

"Gode produkter men ELENDIG serivce"

Syntes deres produkter er gode, stort udvalg, og relativt gode priser.

Syntes ikke om deres "usikker betalingsside" deres måde at håndtere kundehenvendelser mv. samt ordrehåndteringssystem.

"Hurtig service og godt udvalg"

Bestilte delene onsdag, og havde dem allerede fredag. Alt kommunikation er både på tysk og englesk. Gode priser. 100 % tilfreds