"Super efficient and speedy service and…"

Super efficient and speedy service and my laundry was well cleaned.

"They managed to turn around 2 cleaning…"

They managed to turn around 2 cleaning 2 double duvets in 24 hours as agreed.

"I was charged for laundry that wasn’t…"

I was charged for laundry that wasn’t laundered. I tried sending messages. I tried calling. No response. No refund. Had to make a claim to my credit card company. You cannot reach this company if you have a problem. Shocking

"Were my clothes even washed...?"

Texted to say they were picking up the laundry 5 hours before the time slot I selected. I needed to chase them to ask them to honour the chosen pickup option. They still arrived nearly an hour early. Similarly, clothes were dropped off more than 30 minutes before the window I specified.

My clothes have no discernable laundry / fresh smell. I can't detect any trace of product used. Clothes weren't folded - just shoved into the plastic bags. Extremely crumpled. Socks weren't paired, clothes had hair stuck to them. There was also someone else's sock in my bag. Who knows what items of mine have ended up in another bag.

Really unimpressed. Genuinely upset at the poor service.

"Very good service I use then for my…"

Very good service I use them
for my nursery and always collect and drop off on selected days.

"Great service but frustrated by the…"

Great service but frustrated by the drop off. Hasn’t been a single time in last four returns that have been anywhere near the slot I booked. Last chance for me. What is point of requesting a return time if you aren’t going to honour it.

"Poor pick-up experience"

Poor pick-up experience, laundry came back wrinkled.

"Charged me £8.50 for a ironed top i…"

Charged me £8.50 for a ironed top i only sent shirts to be ironed still waiting for a reply. Never collect or drop off at the time i request. Cheaper then other company's though.

"Good service, problematic couriers"

It is complicated. I have used many times and had no problems with quality of the dry clean( only dry cleninig can comment on). However the collection is problematic probably 50% of the time they pick the laundry up when requested. Lesson learnt as this weekend delay affect me going away on holiday with potentially dirty clothes
👎🏻 or none of my favourite clothes.
Requested pick up for 7- 9. The driver offered 3pm - I explained not possible before 7. Never arrived( been at home since 18:15. There was no communication since the 3pm phone call. Very disappointing.

"Horrible service"

Website doesn't work, chatbot doesn't work, barely reachable via phone. I made a change to my booking which was promptly ignored. The guy showed up on the original date of the booking, but at 10pm at night. Would never use again, cannot recommend.