"Don't use this company"

Don't use this company. Totally dodgy. My white pants were ruined with severe dark stains and they claimed the pants arrived in that condition. They also changed my order of laundry by weight to individual pieces, claiming the hotel reception confirmed such an order to the delivery man without following my online booking instructions. How can hotel reception placed or changed order on customer behalf? Since the service is pre-paid, i was already charged nearly 100 pounds for the worst service i have ever had. They claimed it is hotel's fault and i should complained to the hotel.

"Terrible service in very many ways"

Terrible service in very many ways.
Collection was fine, but items were returned late (as in not on the agreed day). A broken down car was the excuse, and I’ve seen it is an excuse they’ve used elsewhere too.
Items were returned with stains still present - an evening dress with feint make up marks came back marked; a men’s blazer came back marked. A complaint was made and only after chasing this three times, five weeks later an inadequate response was received.
They offered 20% off next use, when clearly I wouldn’t use them again as they cannot be trusted to clean, return, or respond to an acceptable standard.
Steer clear.

"Do not use"

Do not use. Worst experience ever. 5 hours late picking up, 5 hours late dropping off and the suits came back un cleaned and un pressed. They then said they were picking up the next day. Another excuse car broke down. After 5 emails I received a part refund but still waiting for the rest and are ignoring my emails now. What’s worse is I have had my suites cleaned again but not the same as they were before. I have s horrible feeling they’ve washed them. Not pressing properly and have that smell you get when you get a wet suit. £1300 of suits ruined !!!


Update:

I have since had my suites cleaned twice. Despite this the smell
Is drill there and they can’t get the creases out I have effectively lost £1300 of suits and still not response ftom hello laundry

"Ok service but they lost a couple of items"

We were traveling and needed to get some laundry done. We used hello laundry as the price was much better than the hotel’s laundry service. They picked up and delivered our laundry from the hotel as promised and it was ok but they did lose a couple of my socks and they didn’t fold anything…so I would say the service was ok but not great. Not sure if I would use them again as they were not very responsive to my request to look for my missing socks. However, given the price difference from the hotel’s service, I can buy new socks with the money saved so I am not terribly disappointed!

"Really good service"

Really good service! I will be using these guys again.

"Very Professional"

Very professional,lovely delivery drivers, and the ironing was perfect. Thankyou so much
My first experience and will definately use Hello Laundry again.

"Delivered as promised"

Delivered as promised. Home collection and delivery so it was very convenient.

"Dry cleaning- door collection"

They have accepted a particular difficult topper mat with feathers that I needed to dry clean, they did a good job and collected and delivered the clean product as I asked for, sealed. Highly recommend

"Efficient"

I found Hello Laundry very efficient. I would use them again.

"My experience has been incredibly poor."

My experience has been incredibly poor.
I was charged for 3 washes. Not the two I booked, labled and required. The ironing I booked was not done, it just arrived on hangers. My collection was five hours past the end of the collection slot I booked. My return was three and half hours beyond the end of return slot.

This service is neither cost effective or reliable. I would not recommend at all.