"Excellent service "

First time used and excellent 24 hour service .
All my holiday washing done and delivered to my door .
Will definitely use again

"Pick up and delivery was on time"

Pick up and delivery was on time. Everything was accurate. Happy with the service.

"1 star because I have to"

1 star because I have to. Terrible service. I was unable to speak to someone before placing the order. Chat App told me to tell the laundry collection person of my request. No one turned up to collect my laundry. I chased several times. Went through chat and finally my laundry was collected 3 1/2 hours after collection slot. Told a discount would be sorted for me. Following day discount refused and wash more expensive than expected ( driver collecting couldn’t answer my question). Could not return my laundry by promised time. I cancelled the wash and they still have not refunded me the £20 deposit/ just ignoring emails again. Avoid at all costs

"Really nice company to work with"

Really nice company to work with. I'm glad I was able to find them, really makes my life easier

"Best Service"

Good quality of dry cleaning service as well as mixed wash. They also maintain the collection/delivery time

"Excellent Service"

They collected in time & return the laundry also in time. Very good service for the dry cleaning & mixed wash. Good customer service also.

"Highly Recommended"

It was best choice to use Hello Laundry. They are very much professional. Timely collection & delivery. Excellent dry cleaning service. I will use it regularly.

"Terrible and unreliable service"

The overall process and service was terrible.
1. Supposed to collect my laundry between 5 and 7 pm and they arrived at 10.30 pm
2. During this this time it was impossible to talk to them
3. They were supposed to deliver next day in the afternoon
4. Received an email saying that it would take 'a couple extra days'
5. Tried to call and they just do not answer, but could get in touch through the website chat where I said that I needed everything to be sent because I was travelling for a month
6. After being extremely rude they said they were going to send my clothes the next day (when I was travelling) not washed
7. They finally said they were going to wash them, but they would not be dried
8. Got an email saying everything was going to be delivered between 1 and 2 pm (I had to leave at 2 to the airport)
9. They did not arrive. I chat to them again and said it was going to be 45 min (at this point a friend went to my place to receive it)
10. Things ended up arriving at 4.15 pm

Overall, a terrible experience and highly unreliable company. I would have expected - at least- to not be charged for this, but I was.

I would not trust this provider.

"Previously tried this service but this time it was bad"

Previously tried this service and thought it was good. This time I am so frustrated and angry. For pick-up and drop off, they did not follow the schedule I had selected. They arrived 30 minutes early for pick up and luckily I had just arrived home. On the drop off, I scheduled between 7:00-9:00pm. They arrived at 3:25pm and I was not home. They were able to get a neighbor to open the front door so they could leave the bag in the hallway of the building. I had 4 sets of bedding. The sets were not folded and basically shoved in a plastic wrapper. I had to take them out and refold everything and then they were wrinkled. I sent them out to Hello Laundry to avoid that in the first place and ended up paying over £31 and spending more time than I wanted. Also, when you put your things in the bag for pick up, there is nothing that says how many items you gave them. I did not have a problem with this but if I was missing anything I would have had nothing to confirm what I gave them. Will try a different service next time.

"Avoid!"

Pick up not early afternoon as requested but late evening.
Sheets were supposed to be ironed. Full of creases.