"Two purchases, one return."

I have made two purchases from the Electrovid website, both of which had positive results. In the first I ordered a refurbished vcr recorder. Sadly, when it arrived with a "universal" remote handset, there were no instructions as to tuning, and I was unable to get it to operate properly. When I raised the problem, I was offered, and received, an immediate refund of the price, no questions asked. More recently I have purchased a Philips dvd recorder, to replace an older version (now defunct). The replacement was very similar to, though not identical too, the old one but as I was able to obtain a copy of the original Users Handbook, I have quickly been able to set it up and operate it successfully. Despite them being extremely busy the recorder was received, well packed and padded barely a week after ordering. A first class service all round.

"Memories restored with CHS to DVD recorder"

Found a box of 50 VHS tapes decided they need to be put on DVD. Excellent service from the guys great product with good advice from the guys re which make. Now enjoying our memories after quick delivery. 👍

"The order form was easy to follow and…"

The order form was easy to follow and the delivery was on time. A very competent supplier.

"top buy."

i received my dvd player on Friday and it is my second purchase from Electrovid, i have a lot of home movies to transfer from the 90s so the player is a great buy, and if and when the player has had its day i would buy another in a flash, Great Buy.

"I ordered a VHS recorder Electrovid …"

I ordered a VHS recorder Electrovid and it did not work so I contacted them and sent me a prepaid label to return it they sent replacement and it chewed the tapes up they sent another label to return it and I have received a refund very pleased with the service that I have had from

"Excellent customer care and service."

Excellent customer care and service.

Always answer telephone calls promptly, helpful and positive response to all requests.

The customer focused service is certainly the best I have experienced for some time and specifically over the last 6 months when COVID has been used incorrectly and unreasonably for very poor response times and the inability to talk directly to anyone about anything connected with the products or service when needing more than the broad marketing messages and contractual terms (which are often hidden within the detail on the website).

It is very rare that I provide a public recommendation but I am very happy to do so for Ryan, Matthew and the team at Electrovid.

"Bought VHS combi arrived in 2 days…"

Bought VHS combi arrived in 2 days slight problem spoke to Ryan on phone replacement arrived next day first class service thanks Ryan for your help.

"Very good service and value for money"

Prompt answering of initial telephone call and easy to use ordering facility on line. The item arrived within 2 days and is exactly as advertised, working perfectly. Very good value for money, especially for equipment no longer in production

"My first order with Electrovid"

My first order with Electrovid, I ordered a VHS player. The order was dispatched and arrived
very quickly. Un- fortunately the VHS did not have the connections I required, I contacted
Customer support by phone the agent was more than helpful and agreed to replace the VHS with one
that Had the connections I required; the replacement arrived the very NEXT day with a returns label for
The unwanted player. Both VHS players were very well packed. I contacted customer support on three occasions via Email with a reply service that would put a lot of internet suppliers to shame.
Speak as you find, a satisfied customer.

"A complete waste of money sadly"

A complete waste of money sadly. The remote didn't work so my poor mum can't operate the DVD/VCR combi I purchased and despite promises another would be sent it never happened.