Abbey Travel

Flight, Stay and Tour Services
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845 reviews
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Abbey Travel

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Sandy Gallagher

5.00/5.00

"Great F1 Monza Experience"

I made an online enquiry through the website in January 2024 about a package deal to Monza.
I had an instant quote by email and I wanted to make some additions.
I contacted the office and got speaking to Warren Devlin.
Warren gave me a list of 4* hotels and made a personal recommendation. I extended the break to 7nights and I added a grandstand.
When I was happy with everything I paid the required deposit and made monthly payments up to June 2024.
I also contacted Warren after this to add travel insurance. An additional invoice was promptly issued and again I paid through the portal.
As promised, our tickets and hotel confirmation were emailed within 28days of our travel date.
I booked my own flights in January with Aer Lingus. This suited me as I wanted a morning flight out and night flight home.

When we arrived in Milan it was 11:20am and our hotel was less than one hour by public transport from Linate airport (it turns out you aren't supposed to bring luggage on public transport in Milan but no one said anything to us).
We stayed in Hotel Vittoria and while it had randomly mixed reviews on Trip Advisor we were delighted to arrive at the reception to be told our room was available. As in a lot of cases with 4* hotels in European cities they do not compare to Irish 4* hotels and I had been prepared for the small room. And we did not need a gym or pool.
The room was meticulously cleaned every day by the cleaners and had air con.
The breakfast was a bit odd and limited to sweet things but again I learned breakfast isn't a big thing in Milan and a lot of mornings we just headed out and grabbed something en route so I can't fairly comment.
The staff were always friendly on reception.
The location of our hotel was superb. For getting to Monza we were an 11min walk from the Metro to Garibaldi Station where we got the train we wanted.
At the top of our street we had a choice of tram or bus to the centre which took 20mins tops.
The public transport in Milan is brilliant and we bought a Carnet each of travel zone tickets which allowed us travel on all modes of public transport within an allocated time. Single travel is €2.20.

There was also an inexpensive supermarket and a McDonald's on our street as well as a few restaurants and a tapas bar.
Thankfully we didn't have to rely on McDonald's but it was nice to have the backup.
Most importantly, we felt very safe walking to and from our hotel.
For reference, the hotel was 20mins by taxi to Milan Centrale Station. From there we got the express train to Malpensa airport for our flight home. The train journey was just under 2hours.

The tickets for the F1 were exactly what I ordered and were mid tier level. The views were excellent.

With this in mind we have already made enquiries for our 2025 trip.
Huge thanks to Warren and Abbey Travel for a fabulous trip.

12/09/2024

Alison Mulligan

5.00/5.00

"Excellent very helpful and friendly…"

Excellent very helpful and friendly staff

10/09/2024

Patricia Brady

5.00/5.00

"Jade was extremely helpful when we…"

Jade was extremely helpful when we called in and responded to any email very quickly subsequently

10/09/2024

Jules

5.00/5.00

"So helpful "

Dealt with Amy and I have to day she was amazing. We were unsure of what we wanted and Amy guided me through. Excellent service and very professional.

03/09/2024

Brenda

1.00/5.00

"Ridiculous Flight price channel quote "

Booked a package holiday with Abbeytravel on Aug 9th this year to fly in Dec. I mistakenly booked the wrong flight times. Tried to rectify by contacting them as I couldn’t access online account yet. No one answered and I was told leave a message. No one got back to me. Eventually Found a way to send a request to change flights on the Saturday. I was contacted on Monday to say that is wasn’t a problem and cost would be €180. No problem it was my mistake. I was sent an invoice and I paid the following morning as it was sent while I was at work. No where was I told that flight change prices could change. I get an email then telling me that it’s now €400 as aerlingus prices have changed. When I sent in a complaint the price coming back is apparently €680 for the same change. All in less than 24 hours. Abbeytravel are blaming aerlingus but if I were to rebook the same holiday it would cost the same price and the flight prices have not changed on Aerlingus website either. Absolutely ridiculous and so unhelpful when I had no idea a flight change could fluctuate, especially by a whopping €500 in 24 hours. I booked with abbey travel for ease and they have been nothing but unhelpful.

20/08/2024

customer

5.00/5.00

"We used Abbey travel to book our…honeymoon"

We used Abbey travel to book our honeymoon, Sarah made everything simple for us. All we had to do was enjoy the trip of a lifetime. We went on a safari and beach holiday and the accommodation at both destinations were second to none, Sarah knocked it out of the park with both. While we were away we had a flight cancelled (fault of the airline) and Sarah was straight on the case to figure out what was happening with the airline so it's safe to say the after sales care is also 5 star.

20/08/2024

CIARA

5.00/5.00

"The staff are extremely helpful and…"

The staff are extremely helpful and professional.

16/08/2024

Helen Mclaughlin

5.00/5.00

"Found Angela very helpful when dealing…"

Found Angela very helpful when dealing with us!

09/08/2024

Patricia McCormack

5.00/5.00

"Very helpful and not rushed when going…"

Very helpful and not rushed when going through times and dates.

09/08/2024

Catriona

5.00/5.00

"Family holiday july 2024…"

Just back from our wonderful family holiday to Tenerife. Booked with Toni from the Middle Abbey Street branch Dublin and from start to finish I must say that Toni was amazing to deal with. She's very efficient, ensures to answer all your queries in a timely manner and is so knowledgeable. Thanks Toni

08/08/2024
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