"it's definitely the way I roll"

I love my Xootr. Got my first one in 2002 and have been riding ever since. I don't have a car and this is my main mode of transport, including the occasional 95lb load of groceries. I've tried other scooters and been disappointed. I just got a new Xootr because after close to a decade of nearly daily use on all kinds of urban surfaces my old one needs enough repairs to be honorably retired. The new model is even nicer now that there is no ergo pin to lose. Besides it being a fine piece of equipment, customer service is awesome.

"Needs Parts...."

Purchased a couple of used scooters that needed some parts. I searched the internet for places where I could purchase the parts I needed. I researched several and decided on Xootr. I was not disappointed. Their service was great ! They answered all my questions and gave suggestions.
I was very please with my purchase.

"look no further. the best one"

lightweight, sturdy and very maneuvering. the wooden board gives it a vintage feel, which i absolutely love. the best scooter!

"Awesome scooter; questionable QA"

Awesome scooter and great customer service. Questionable quality control. Unfortunately, my scooter shipped with screws holding the collar and the handle bars to the frame that were too small causing them to strip after 3 months of very light use (failing on the second day of a two week vacation with my 10 year old daughter).
Could have been serious if they failed at speed. Luckily customer service was quick to acknowledge the error and approve the repair (nothing could be done for my vacation, though).

It came back repaired in short order.

Customer service follow up has also been incredibly impressive.

"2nd xootr"

68 years old my 2nd xootr…first one was stolen...the quality is excellent never had a problem...peace

"Good service but big design flaw"

Good service. I had to replace brakes and parts came quickly. Not overly expensive.
However, scooters have a flaw that is really irritating. The handlebars are constantly loose and have too much play. You have to take the wheel off to tighten the nuts. Big pain. This is a constant with both Xootrs I own.

"A solid scooter with superb durability"

A solid scooter with superb durability. Its lightweight and foldability are unmatched.

"screws on xootr- problem"

Hello scooter is brand new and I had one for 10 year before. Now on this on screws from handle holder vertical pipe jumped out during a ride and could not find them. They had to be replaced. Please let me know what we can do with it. Phone number to call is 2126477536-Delgis Canahuate

"Great personal service"

Great personal service. They identified what I needed and sent it quickly. Love my Xootr. Want it keep it rolling.

"Excellent"

This is very a very sturdy kick scooter and I’m really enjoying it. I’m 64 and am actually using it for mobility issues cuz I can stand but not walk. It’s lightweight, folds easily and easy to transport.