"Incredibly Fast Verification"

I did my selfie and uploaded my documents and that was it—I was verified in no time.

"I have been in situations where I…"

I have been in situations where I needed to verify my identity with your service more than twice and it very terrible which I have to give up on verification because you didn't support the current Nation 🪪 of my region which NIN and also your service is very poor connecting my camera your website is another problem for that reason 👎

"Keine Datenkontrolle!!"

Bei diesem Unternehmen hat man absolut keine Kontrolle über seine Daten! Ich habe beantragt, dass sie meine Daten nach erfolgreicher Transaktion löschen. Dies sei nur mit der Zustimmung des Konterparts möglich! Dieses kümmert sich natürlich nicht mehr um meine Wünsche! Eine Zumutung. Hier werden Datenschutzrechte mit Füßen getreten! 🤮

"Problems arise, No solution, Horrific Communication"

I have verified my identity with sumsub several times in the beginning. However, my last two verification attempts at rubysweeps.com and goldslips.com have failed even though I uploaded the same valid ID that was verified successfully before. Not only that I failed with a valid ID, the websites informed me that my accounts are now banned/blocked because I was flagged as being on a blocklist provided by sumsub. I have tried reaching out to sumsub to find out what is going on and to try to clear the matter up. But their support is absolutely unprofessional and difficult to even communicate with, because they keep failing to address my problem and then try to shift the blame elsewhere. But I have confirmation from 2 different websites that tell me I am blocked because sumsub essentially told them I'm on a blocklist for reasons never even explained to me. This is such bs nonsense... just to try to resolve this I now to have file complaints wherever I can just so that they will take it more seriously and respond appropriately.

"If I could give Sumsub 0 stars I would…"

If I could give Sumsub 0 stars I would without question! I got an email yesterday saying my company couldn't get verified when I got my confirmation letter from a rep prior saying I was verified so it doesn't make any sense! And in the email, it says they don't need to provide a detailed answer on why I wasn't accepted! I've been trying to purchase plan and get everything set up for over a month, with days in between answering a lot of the times. And when I do get an answer back, most of the time they don't even give a clear and concise answer. Or they don't even give the correct answer and send a reply that doesn't even really pertain to my question! 


  They say it's maybe not what I need, but I know it is because Sumsub has a AML/KYC program for customers to go through and that's exactly what I need. Sumsub said a little over a month into trying to get my program and everything setup that I need a money transmitter license when they could've just told me that in the first place! And when I asked is it possible I can become a member without a license they never answered back! It's crazy you even have to have a money transmitter license to be a member when someone has to build networth in most cases first before they could even get their money transmitter license the legal way. And on top of it Sumsub doesn't even offer 1:1 and faster responses to basic or compliance members unless you become an enterprise member and shell out $10k at one time! And there's a possibility someone might not get accepted because only certain people qualify for enterprise! I mean if I'm paying 300 something dollars a month I dont think that sounds to bad to ask for!


  Basic and compliance members could at least get a 1:1 to setup and make sure they know how to work it! Even if basic and compliance members still couldn't get at least one 1:1 there should at least be lengthy and detailed videos on how to exactly set up everything, the different ways you can set up program, and make sure you're in compliance. But instead, we get link, after link, after link through self-service on how to set up different things in program when most of the time people who need this program don't really have the time for. And the short videos on YouTube don't really help at all! And having to go back and forth with customer service with days in between answering through email trying to figure out how to set up everything is ridiculous! 


  This company wasted my time for over a month! Seems like they dont even care about their customers at all unless you are a well-known company worth at least a couple million dollars! Basic and compliance members can't even get decent support through email most of the time, which is pathetic for a financial company like this! Even when I do get my money transmitter license, I would never consider coming back to Sumsub or recommending it to anyone in a million years unless Sumsub changes some things!

"Efficient and reliable KYC provider"

Efficient and reliable KYC provider

"Support team at Sumsub responds well"

They provided quick guidance for me

"The Sumsub interface is user-friendly"

The Sumsub interface is user-friendly, and the instructions are very clear at each step. I have no complaints.

"It only took me a few minutes to get…"

It only took me a few minutes to get verified with Sumsub. The process was quick and convenient.

"I've gone through KYC verification…"

I've gone through KYC verification before, but this was by far the best experience I've had. The speed, accuracy, and user experience were all top-notch.