"An awful company with ridiculous rules"

An awful company with ridiculous rules. My passport was not approved in the FTMO This prop uses the SUMSUB system for KYC verification, and I noticed that my face and documents are blocked on all the sites that use SUMSUB system for KYC like mexc. Is this a Isn't the law ridiculous? The documents may not be approved the first time due to the poor quality of the photo or any trivial reason, why don't you give another deadline?
Do you not give a new deadline? ok
Why should I be blocked in all other websites that use your system?

"We all live in time now where KYC and…"

We all live in time now where KYC and AML are essential part of our life. Most of the companies outsource this delicate and important service to 3rd party providers, and I cannot imagine how and why somebody still uses sumsub services. Having experience of dealing with many KYC providers, I can tell sumsub is the worst, least professional company that ever existed in the area of compliance. While reviewing documents, and since sumsub is neither qualified nor properly educated they make a lot of mistakes in consideration of documents and hide it under fictional policies. They have a significant staff turnover and base whole identity verification on their automatic bots with glitches. It's almost impossible to reach their customer service , and even if you reach them they demonstrate arrogance and ignorance. Stop hiring this abusive toxic company -sumsub if you care for your clients and for your business!

"I was concerned about the hassle of KYC…"

I was concerned about the hassle of KYC while getting registered with a cryptocurrency exchange. To be honest, Sumsub did make everything easy and smooth. I uploaded my documents and took a selfie on their platform; in a few minutes, it said that the KYC check was successful.

"Nice interface and quick support"

Nice interface and quick support. There were no issues with my verification.

"The quickest KYC check I have ever had!"

The quickest KYC check I have ever had!

"The local language support was so nice"

The local language support was so nice. Everything seemed personalized, and I really felt at ease with the whole process.

"A very poor and useless company indeed"

A very poor and useless company indeed, their kyc system is full of errors it can reject a real human with whatever legit ID document you got.

"Blacklisted by Sumsub and lawsuit is coming to them soon"

I am writing to express my deep dissatisfaction with the services provided by Sumsub. Despite their claims of accepting non-Latin IDs for verification purposes, my experience has been entirely contradictory and highly frustrating.

Recently, I attempted to verify my CoinPayments account using a non-Latin ID, as advertised by Sumsub. To my dismay, I was informed by CoinPayments that Sumsub had blacklisted me without verifying my ID or making any effort to resolve the issue. This action has left me feeling unjustly treated and severely inconvenienced.

Seeking to resolve this matter amicably, I reached out to Sumsub via email. I was contacted by Vincent from the Sumsub team, who requested my email address and full name. I promptly provided the requested information on 6th July 2024, at 10:13 AM. However, despite my subsequent attempts to seek updates, I have received no further communication or assistance from Vincent or any other representative of Sumsub. This complete disregard for customer support is unacceptable.

It is concerning to learn that I am not alone in facing such issues. Many others have encountered similar problems with Sumsub's verification process and their unresponsive support team. We are currently in discussions about taking legal action against Sumsub for their harmful business practices and to expose the flaws in their system that are causing significant distress to their users.

I urge you to address this issue immediately and provide a satisfactory resolution. Your company's reputation is at stake, and continued neglect will only result in further dissatisfaction and potential legal consequences.

"Bad for users"

It takes them forever to resolve issues and answer emails. Can't find a way to save my profile and reuse it, so every time there is a verification via Sumsub, I have to do all the steps again. The "fun" part, they sometimes reject verification even though the docs are the same.

"Horrible service"

Randomly rejected my KYC. I submitted all the required documents but they rejected my KYC straight away despite I used the same documents to verify in the past. Such a waste of time.