"Sumsub is scumsub verification system. Complete inefficient "

Firstly this sumsub don't even deserve this one star.. this i had to give or else I could not write the review.. it's the worst verification system I have come across. It's verification system is so incompetent that even after uploading real documents for verification the system say it's forged and blacklist it creating a trouble for the person to whom it belongs.. shame on sumsub that due to your inefficient incompetent system people have to suffer and on top when you raise a complaint to their customer support they can't even solve it on asap basis it say it will take days to solve the mess their incompetent system created.. don't ever choose sumsub as verification system it needs to verify its own credibility correctly as why the system is so poor..

"Sumsub would be a great company if they…"

Sumsub would be a great company if they had proper human support that could address various issues. Time goes by, year after year, and the problems remain the same. The biggest issue is still the service support, which, apart from some trivial automated responses, is essentially non-existent. Most good companies have support agents who genuinely want to understand the situation and can help. But this is not the case with Sumsub for now. I hope that one day the situation will change, and there will be fewer issues with verification. I also hope that Sumsub will be integrated with some local systems and international systems. Unfortunately, it is not yet possible to completely replace the state with neural networks.

"Geolocation is a pain as it does not…"

Geolocation is a pain as it does not seem to match my documents with my address if I am not at home!

"Frustrating KYC Experience with Unjustified Document Rejection"

I had a terrible experience with Sumsub during the KYC process. They rejected my country's official ID document, falsely claiming it was a copy and not the original. This unjustified rejection prevented me from completing my KYC, causing unnecessary frustration and delays. Their verification system seems unreliable, and their customer support was unhelpful. I would not recommend Sumsub for KYC services.

"Customer service is basically…"

Customer service is basically non-existent.. Takes them 3-4 weeks to reply to simple messages

"Unhappy Customer "

You denied me verification when I provided all the necessary documents to prove who I am. I am not satisfied with your service.

"Eigentlich 0"

Eigentlich 0

Absolut Müllhaufen

"This is just a warning to be careful"

This is just a warning to be careful. I received an email from a company that called itself Sum & Substance, an identity verification firm. They said they were partners with an online teaching platform I've been working with for 5 years. Their message came through the platform's app so I foolishly trusted them. Fortunately, they couldn't verify who I was using the info I gave them. I'm not accusing this firm of being behind the email, but just know then that someone is using this company's identity to defraud people.

"Sumsub is my go-to for KYC now"

Sumsub is my go-to for KYC now. The speed and simplicity of the process are unbeatable.

"Ideal for crypto platforms"

Ideal for crypto platforms. I got verified quickly by providing a few personal details, uploading my ID, and taking a selfie video. The best part was the real-time updatesю