"Ein absolute Katastrophe"

Ein absolute Katastrophe, dieses "Service-" Unternehmen. Für eine Video-Authenifizierung, die meine Bank von mir verlangte und scheinbar mit diesem Unternehmen kooperiert, saß ich an fünf Tagen insgesamt über zwei Stunden nur mit Warten vor dem Handy, bis ich am letzten Tag überhaupt mal eine Verbindung zu einem Mitarbeiter bekam! Der Hammer dann: wir mussten die Authenfizierung zweimal abbrechen, weil "man von mir und meinem Ausweis kein Screenshot machen konnte, weil ich den millionen-fach verbreiteten Browser von Firefox verwende". Damit ginge das mit ihrer Software nicht. Ein absolutes Armutszeugnis, so etwas. Einem Mitarbeiter war das auch sehr peinlich.

"It just doesn't work"

Apparently Sumsub is too dumb to understand that you can live in a country while being a citizen of another... I have failed multiple verifications in three different platforms because my ID verification isn't from the same country as my country of residence.

Not only that, but for some reason it permanently blocks me from trying again after the first failure, having to dive into a vortex of customer support chats and email threads.

Companies, just use another service.

"absolute trash"

absolute trash, "hurr durr vpn" NOPE

"First Try Failed and Final Verification in 3 Platforms"

Ever since i got my new passport, i have tried to verify in 3 different platforms using Sumsub(Bybit cards,BingX,Fragment), all got rejected at first try, i don't normally have such issue in the past.
Also, Sumsub seem to use both first and third name from my passport as my first name, which might be the issue since i only use first name on the platform. I really don't know though, because the 3 steps of Selfie, Identity, Applicant Data are GREEN, but result always come out as RED and FINAL.
Something seem off and I am assuming Sumsub has a glitch, and hoping they would check it out because i am getting deprived of services and having monetary loss due to this.

"Always fails verification when its…"

Always fails verification when its sumsub. I have no problem passing other verification but when it comes to sumsub it always gets rejected. Terrible system. Stay away!!!

"Viel zu lange Wartenzeiten & Schlechter Service"

Viel zu lange Wartenzeiten, obwohl dort nur 2 Minuten steht. Ich habe 30-35 Minuten gewartet bis ich dran kam, nur um dann rausgeworfen zu werden, weil die Verbindung von der Mitarbeiterin zu schlecht ist. Direkt danach wieder versucht und nach 3 Minuten rausgeworfen mit der Bitte, NOCHMAL meinen Personalausweis zu fotographieren. Gesagt getan und habe 1 Stunde und 10 Minuten gewartet, bis ich keine lust mehr hatte und mir es nicht mehr antue. Insgesamt 1 Stunde und 45 Minuten für NIX.

"Terrible KYC portal with non-exhaustive questions"

Sumsub has a KYC portal that is acting as a compliance system for Nicehash. I had to go through multiple steps only to have it fail repeatedly. The questionnaire is also non-exhaustive such that you potential are required to lie due to the truthful choice not being an available option. Worst KYC platform I've had the displeasure of using.

"I tried to withdraw money from nicehash…"

I tried to withdraw money from nicehash from my inactive account. I finished all steps and suddenly it requested me to make last step again. When I tried with my camera turned on, app refused to do it. 3 support tickets to nicehash, numerous emails to these guys. Closed tickets and generic responses. Two months still can not withdraw. Is it worth? Enjoy my money. I bet they pay them to stop on last step of vertification. They stealing from inactive accounts every month. Hope they will be both sued soon.

"SumSub is a SCAM"

Dear SumSub,
There is a technical Glitch in your system. I recently used your service while doing KYC verification @SmartPropTrading .
On first attempt the ID document was verified and live face was not verified however on the 2nd attempt ID document was not verified while the live face video was verified. There is no 3rd attempt to verify hence because of This glitch in SumSub software I will not be getting compensation of more than 800$. Clearly Sumsub is a system used by companies to deny KYC verification professionally.
I would advise everyone never to use SumSub as KYC since they are a total scam.

"Terrible KYC Process"

I've uploaded my ID that has my address on it as proof of address. I've uploaded different bank statements from last month as proof of address. Process always fails. There's no way to finish it. Guess I won't be registering after all...