"Ella Seki has been fabulous all the way…"

Ella Seki and all the team has been fabulous all the way through a genuinely nice woman.
The sale has had its issue and she has gone above and beyond all with a sense of humour that has really helped and definitely appreciated.

"Ella was fantastic throughout the…"

Ella was fantastic throughout the process and consistently kept in touch, helping move the solicitors on and keeping me updated.

"Original review removed as the company complained "

I have recently purchased a property via Sold.UK. My first issue was being told by Sarah that I had to use their in house solicitor so they could put my offer to the seller. I said I wanted to use my own solicitor and was told that they don’t like you using your own solicitor as it can slow the sale down. It was made clear that if I did not use their solicitor that my offer would not be put forward. Sold.UK also tried force me into using their in house broker despite telling them I already had a mortgage ready. I had to then pay a £120 opening fee which I was told, would be deducted from the final solicitors fee. This was not true, when I spoke to the solicitor, I was told that this fee nothing to do with him, but a non refundable admin charge for Sold.UK.
Furthermore, I then found out when the solicitor was instructed that staff would receive a £500 referral bonus. This was not mentioned when I was being coerced in to using their solicitor. This practice is both unethical and illegal, I will be reporting this issue to the ombudsman.

I was quoted £1700 for the conveyancing fees, final bill was over £2800. The solicitor has added indemnities and other charges to the fee without consulting me. After finally getting through to the solicitor they reduced the fees but not by much.
The buying process was disjointed. I received a phone call asking if I was still buying the property? I was then asked if I had a mortgage in place after the offer was accepted. Then I was told by staff that the in house solicitor had not received my mortgage paperwork from the lender. After lengthy phone calls between my lender and the solicitor, it transpired that they did have my paperwork after all. Despite the contract pack advising that I should have an up to date gas and electrical safety certificates, I had to push for these. I was told by Sold.UK to “get them sorted” after I moved in. Upon completion, the seller left the property full of rubbish despite the legal contract saying the property will be free of rubbish. Items listed on the legal inventory were also missing putting the seller into breach of contract. I have tried to address this with the in house solicitor who acknowledged my email and said he will look into it but I’ve heard nothing since. No doubt on the basis they have now been paid.
House buying is stressful enough without Sold.UK introducing more stress throughout the process.
The final insult was receiving an email telling to leave a 5 star review on Trustpilot making sure I mention a manner of staff by name;
“ As per our conversation it would be super helpful if you could leave me a review.
I hope that your service from Sold.co.uk has been to a standard you are very happy with.
I would really appreciate when you have the time to leave us/me a 5* review.
You can do so here:
I would be extremely grateful if you could include my name in the review.
Otherwise, I wish you all the best and if we can be of any help in future please don’t hesitate to get in touch.

This experience has put me off ever buying another property.

Note updated review as original pulled as Sold UK complained that I had named a member of staff. Note that members of staff are named in positive reviews but that seems ok?!? O

"Unprofessional experience"

Initial phone call was not professional and once the advisor provided a below market level offer and I told her that her competitors were offering a greater % of the asking price, she could not get off the phone quick enough.
Either a below par individual performance or a direct reflection of what to expect from the company.
If you do not have a buying base for my type of property, then politely advise as such and both parties can respectfully part waves. Customer service is key!

"Very helpful had some problems but they…"

Very helpful had some problems but they helped me all the way very happy

"Our house was sold in 48 hours for more than we expected!"

Our house was sold in 48 hours for more than we expected!
A very efficient service.
Sales Progessor Ella Seki was assigned to us and she worked tirelessly on our behalf.
We really wanted to move before Christmas and she provided solutions to the problems created by solicitors (as usual).
A highly recommended service!
Thanks, Ella.

"Sarah has been exellent throughout the…"

Sarah has been exellent throughout the whole process

"Positive sales experience "

Whole experience has been positive. After a series of months of little interest on my property, I decided to try sold as my estate agents. They were able to increase the number of viewings in a short amount of time that resulted in accepting a reasonable offer.

From the offer stage to completion, it was very smooth. I was regularly updated, with offer to completion in approximately 7 weeks.

I would like to thank my point of contact, Thea Willsmore for providing great customer service throughout.

Would happily use this service again in the future for any future sales.

"I feel very very gratefully services"

I feel very very gratefully services, im really impressed sold .Co.uk service speciale Sara ,Ella to the buy property with your company, really impressed solicitor service Asha sayoor Moor llp, many thanks to you all .

"Excellent service "

Thea was fantastic. Very attentive, helpful and informative. No query or request was too much and she kept in contact at every stage of the process.