"Total package solution, now with excellent customer service"

Ever since they revamped the customer support process, my overall outlook on ClinicSource has gone from that of a great practice management system with unfortunate customer service to a total package consisting of great software and excellent support. Having particular reps assigned to my account just changes the whole experience. Nikole is a great example of a customer service rep that takes the time to understand my needs and makes the effort to find a solution even when the issue is, for example, a device or computer issue and not directly a problem with ClinicSource itself. Nikole quickly learned the way I communicate and works around my lack of technical expertise to figure out my issues and work toward a solution. Is there anything I would change about ClinicSource? Sure, but that would require an unfathomable investment to build and maintain a system specific to the unique needs of our practice. Short of that, I don't know of anything else on the market that would be better and more adaptable as a front to back practice management software for our pediatric therapy practice.

"Session Notes Restored"

Julio was very helpful and acted quickly to restore my accidentally deleted session notes and care plan. Very grateful!

"Clinic Source and the new Parent Portal feature !!!"

Support at Clinic Source was very quick and efficient in setting up the parent portal feature. They went quite far above and beyond and actually created the templates from our registration materials. Very very grateful for the Clinic Source team and the amount of time and overhead expense this system saves us!

"The Fixer :)"

Nicole did an amazing job resolving the problem that was actually created by another company! She contacted the company, resolved the issue after some very patient and thorough explanations, and called me back to make sure everything was working properly. I was so thrilled it was fixed.

"Julio was very responsive to our…"

Julio was very responsive to our question. He was timely, within a few hours and detailed providing me with enough information to learn so that I know what to be alerted to next time I encounter this error in my system.
Thank you so much
Sandra
BOLD Pediatric Therapy Center

"Julio Flamini more than helpful and…"

Julio Flamini more than helpful and knowledgable. Thank you for your speedy service

"Really impressed with Julio's…"

Really impressed with Julio's professionalism and ability to answers all my questions. He walked me through exactly how to disable my therapist and downgrade to part-time if needed. Thanks for your support!!

"Julio Flamini did an awesome job fixing…"

Julio Flamini did an awesome job fixing our issue. He was efficient and quick to respond. We appreciate his great support!

"Great software program"

Great software program. If support is needed, they help to make sure problem gets resolved.

"The Good & Bad"

They provide a great quality product, clean appearance and functionality. Courteous staff and Julio is always willing to help and assist with any concerns or errors.

The only issue I would say I have is the frequent increase in price. There was an increase done in 2018 and now another one is being issued 2019. I think that the current members should be grandfathered into the rates. But the option to add additional features, but not forced into an increased price.