"Scam Alert!"

Scam Alert!

ClinicSource me to sign a one-year contract. Two days after I signed, my needs suddenly changed - before I implemented their program or accessed any of their resources. I called to cancel but was told that no cancellations are allowed.

I was too busy to deal with it. So, even though I never used their service in any way, I allowed the automatic monthly payments required by their contract to continue for several months.

Finally, I tried to reach ClinicSource. After several attempts, I finally received a phone call. Their representative offered a "buyout" of my contract. I told him to send the paperwork but never received it.

Meanwhile, the auto payments continued. I tried several times to reach them to no avail. So, finally, I told my bank to stop the autopay.

Today, ClinicSource sent an email saying that I owe them for several months of service and threatening me with collection action.

I responded to that email by simply saying, "See you in court." To which they wrote back asking for my attorney's contact info!

What kind of business operates this way? Are any of the positive online reviews real?

Based on my experience with them, I have no doubt that ClinicSource is nothing but a scam.

"Excellent program"

Excellent program. They have customizable templates built in for each discipline (SLP, PT, OT, and mental health) and our therapists are very happy with how efficient the system is. It also improved our profit margin by 20% since implementing because of a great clearing house. I would recommend it to anyone

"Customizable EMR"

User friendly EMR. Love that I can create my own templates and assessments and I don't have to be a coder to be able to do so.

"Working with ClinicSource has been the…"

Working with ClinicSource has been the worst experience I have ever had working with a company. If I could rate this company "0 stars" I would as I do not think this company deserves even 1 star. This company often sends conflicting invoices with discrepant charges, had disabled my account, yet continued to bill, refuses to send me a contract release acknowledgement, although my contract ends this month, and has horrible customer service. I am not sure who is writing these favorable reviews but take a look at the BBB website as the company has multiple complaints, negative reviews, and reports of continued billing after the contract agreement has ended.

"Super disappointed in this service"

Super disappointed in this service. Sales team assured me it was an easy set up process with lots of training and would make my job less about paperwork and more about my clients. Unfortunately, I was never able to utilize this due to such a headache of setting it up. After 3 weeks the system was still not usable with comments back from support stating things like "maybe just try to reset your password". I even had a trainer state to me at the two week mark "this isn't even set up for you correctly, it is not usable yet, we can't get all of the training in today, I will email and get them to address this right now". That trainer attempted to help me, it seems he is not responding now? The lack of support and continuing to not be useable forced me to go elsewhere in order to fulfil my needs of documenting for my clients, the next service I tried I was able to have up and running in 1 day with little difficulty. After weeks and several tries to have these issues looked at, I was informed that they "did not do anything wrong although the telehealth was found to be faulty, which weeks later is "now fixed". They are now stating that I am required to pay near $800 as a way of canceling a service that I was never able to get running and was not offered adequate support to clear up bugs. Buyer beware! Do not sign a contract without first seeing and utilizing the product first. The sales team will share with you the ease of the product, which does look amazing at first glance, BUT will not be upfront with the challenges of even getting the product to a place that is usable!

"License Management"

My issues was solved quickly and effectively.

"Quick and Efficient"

Julio Flamini solved my problem in less than an hour. I emailed him about an issue I had with uploading documents and he quickly identified the solution. I am thankful for the quick support of ClinicSource.

"Tech help"

I was provided with a step by step guide and it was amazingly helpful

"Stephan did a great job in training us…"

Stephan did a great job in training us on how to use any part of the system; even when it was an issue we were having outside of the training topic that was being hosted.

"Stephen Balducci is the best"

Stephen Balducci has gone above and beyond to help me as the owner of a small private Speech Therapy practice. For the last several years, Stephen has taken the time to educate and train me on every aspect of ClinicSource usage including billing and documentation. I can tell how much he cares about helping professionals like myself and can't thank him enough!

-Laren (small business owner)