"No longer trust the results."

I like the freedom of being able to order blood work tests without a doctor's order. Truth is that I am using my doctors order to purchase tests directly from Walk in lab to be cost effective.
Customer service at Walk in Lab has always been five star to me. I like the technicians at Quest Lab.
My test results for the past two draws in a week have me questioning whether or not to use Walk in lab again.
This past week I had to purchase another CBC with diff/platelet count as Quest Lab a partner of Walk in lab stated on my results that a platelet test was not performed but a platelet estimate was given due to clumping. Errors happen so I repeated the test.
First test completed on 03/29/2024 ( no platelet count performed after I purchased the test in Dec of 2023) second test CBC with diff/platelet purchased on 04/03/2024 performed on 04/05/2024.
Results for the CBC with Diff/platelet count arrived on 04/06/2024 - no CBC included and once again platelet test not performed an estimate was given due to clumping.
In the past three years my platelets have been low not reaching 200 as matter of fact many times under 100 not only on Quest but at the hospital as well.
Monday morning early I see my internal and then my neurologist and I have zero platelet counts to give to my doctors.

"Great Service, Pathethic Account Security "

I love the freedom of ordering any test at any time without any of the associated fees of having a doctor order them. HOWEVER, they don't seem to offer 2FA to secure patient accounts. Resulting in the accounts being compromised very easily, which isn't ideal given the confidential nature of medical testing. Simply clicking on the account tab allows any user to change the password; you don't need to request a link to change the password. Very troubling, with the current security framework, it's a matter of WHEN, not IF, your private medical records get hacked and become public records. A better slogan would be Convenient, Affordable, And NOT Confidential. Once these security concerns are meaningfully addressed, I will update the review to five stars.

"Good experience"

Prices are fair, the whole experience is extremely easy, and not having to wonder what it will cost or worry about trying to get the test ordered / get insurance coverage / etc when you know you need a test is great. The partner lab (Quest) I went to was also clearly used to the process, rather than this being some weird esoteric thing for them, so it was extremely easy on site and required no debating about payment / insurance / whatever, signing weird forms, etc etc.

"Walkin Labs has great products and…"

Walkin Labs has great products and great customer service. There was a miscommunication with the addresses and they promptly sent a new kit to the updated address at no extra charge. Very grateful for good customer service!
Also quick turnaround with the lab information

"Always pleased"

I don’t get the bad reviews! I have used walk in lab several times and always been happy. I have emailed them over the years with a quick response.
I always purchase using the quest lab. Sometimes they take longer, but that’s not the fault of walk in lab. Quest is always cheaper. I buy several labs and most of the time there’s a coupon.
I never had a problem using the service.
It’s hard to get to see a doctor these days and I want to know what’s going on with my health. My last doctor moved out of the state. I have yet to find a new one. In the meantime I’m doing this myself until I can find a new doctor. This is a great company. I’m glad they exist.

"Seems scammy and data-mine-y"

Provided my email and phone # to get a 10% discount. That’s less than $10. Doesn’t work in cart/says I have to add 3 more tests for this discount code to apply. I email them; their response is codes don’t work for specific tests. Nowhere in signing up does it state this. Feels pretty scammy and like they collect emails to data mine. Not confident enough to order test through them, now.

"The process is easy and the prices for…"

The process is easy and the prices for lab work is cheaper than if I pay using my insurance. The first time I used this company I was skeptical. It seemed too good to be true. To my surprise the process and payment were really incredible. I highly recommend using Walk-In Lab.

"Poor Customer Service"

It's impossible to get an email response out of this company (using the contact form on their website), though they don't seem to have a problem getting on here to respond to reviews. I'll be trying DirectLabs next time.

"Their customer service is awful"

They rectified the issue that I had I just wish they had done it sooner. Their services are good otherwise.

"I had to order an additional test after…"

I had to order an additional test after showing up to my appointment as tech unable to find my original online order. The first order finally showed up in the system and was unable to get fully refunded for the additional ordered test. Was told by customer service I was one day over the allotted 7 for a refund even though they were closed on Monday for the Jan 1 holiday. Would not use them. Customer support terrible!!