"Last Minute Hero - Came to our Rescue! "

This was a last minute emergency assist situation. We were arriving in Seattle, coming from Spain Friday evening after customs close. We needed someone to clear customs for us, otherwise we would have to wait until Monday. That would mean rebooking hotels, car, adjusting our Airbnb in Boise. It would be a mess. The airport cargo reception referred Dog Gone Taxi and we were able to communicate over WhatsApp. They were super responsive, professional, giving us a lot of peace of mind. We picked up our girl with zero problems. Dog Gone was super friendly and I could tell my dog enjoyed their company despite the inherently stressful nature of travel. I was hugely relieved by their help. Highly recommend. Great people.

"International moves are never easy…"

International moves are never easy especially for pets other than dogs and cats. I kept hitting a brick wall trying to move my Cockatiel "Rocky" myself, I got so many different answers from expat sites from, get a vet cert and you are good to go, to birds cannot be transported to the US, it is not allowed. Finally I found Dog Gone Taxi, I reached out to Rebeca about 6 months or so before our planned move from Europe back to the States. She had all the answers I was looking for and I had lots of questions, probably drove her crazy, but she always patiently answered them in a timey manner. When the time came to move and it moved fast, Rebeca was there to get things done, seriously could not have done this without her expertise and help. Finally the day came and we arrived in New York and Rocky was picked up for quarantine. It was really difficult to hand him over, but it was the price to pay to bring him to the States. Rebeca assured us he would be well cared for, which he was, the facility sent us photos while he was being observed. Now moving forward 30 days and the end of quarantine, we opted for their nanny service to bring Rocky to us. Rebeca set everything up for Stephanie to receive Rocky at the airport, Stephanie had booked the flight, they did all the necessary paperwork and Rocky arrived safe and happy. Stephanie was so kind and sent us photos when she received Rocky at the airport and kept us informed through the whole trip. Thank you both so much for your help and kindness. Rocky is very happy to be back with his canine brothers and of course his humans also. I highly recommend Dog Gone Taxi for all your pet travel.

"A Phenomenal Experience moving our cat and Parrot from Houston to dubai"

My family and I had to move on a short notice from Houston to Dubai.
We had a cat and a cockatoo parrot who are integral part of the family.
I was lost and confused on who will handle these two species especially that parrots are endangered species…
We wanted a one stop shop and wanted to deal with one person who will do a door to door while giving the same love we give to our fur’d and feathered babies…

Rebeca was amazing, patient and knew the process in depth and most importantly honest abt what could get delayed or go wrong with the parrot approvals from the USDA. Long story short, we felt very comfortable and knew each step ahead.

Our cat was able to be in dubai in less than a month, while our parrot made it to Dubai in a record breaking 3 month (typically can take up to one year)

Will definitely be working with DogsGoneTaxi when we move back to Houston for their honesty , 24/7 availability and knowledge.

"Great experience A+++"

I can't say enough good things about my experience with Dog Gone Taxi. I reached out to several companies and this one responded quickly and was great. I had traded some emails with them but wanted more info on transporting our cat from TN to CA. I spoke with Ashley on the phone and she answered all of my questions. She was great!

We decided to use them as we were trying to get our cat there within 7-10 days. They were able to accommodate our schedule. After I put down the deposit I was contacted by Taylor saying she would be the pet nanny taking our cat from the airport in Nashville to the door of our home in CA. She was very kind on the phone and extremely kind in person. She put our minds at ease. She stayed in constant contact and sent us photos and texts as the travel day progressed. She even called ahead to the house letting them know the ETA for arrival our cat Sasha.

Taylor was just fantastic!!

This was a great experience from beginning to end! They made this experience a great one. We were nervous but Taylor and the crew gave us confidence that we made the right choice!

Would recommend them to anyone looking to transport their loved pet :)

John L

"Beyond stressful"

I honestly don’t even know where to start, I feel like I could write a novel. I will try and keep this as short as I can.
Let’s start with the only positive- my dog made it to England alive, but even that wasn’t any thanks to Dog Gone Taxi. The whole process was unprofessional and extremely stressful. I started talking with Ashley (relocation assistant) about 3 months ago with the start of our plan. At that point we didn’t really know which country we would be flying into and were just trying to get an idea of prices to different locations. Every location request seemed like a burden, not a great start. There were emails I sent with questions that just simply got ignored or would take days to respond. The fact that they are dealing with people’s fur babies and that this isn’t exactly a cheap process, I expected the communication to be outstanding.
There was a lot that happened in between the beginning and end, but again that would turn into a novel so I’m skipping to the end.
Our boy has diabetes and I had made Ashley and everyone else I talked to aware of this fact from the very beginning. I would think this should be flagged on every single one of his records and made a top priority. My husband is already in England and we had made timing so that I would give our boy his insulin shot right before checking in and then my husband would give him one as soon as he landed. He would end up missing a dose, but we didn’t have much choice at that point. The day before departure I ended calling Rebeca, the manager, and got more information from her than I had in over 80 emails between Ashley and I. She even spotted a mistake where I was being overcharged.
So here we are the day of departure and I have gotten zero communication from Ashley in the past couple of days and zero information about how to pick him up on the other side. I email Rebeca asking what my husband has do on the other side and she gets back to me almost instantly, but informing me that customs clearing takes an additional 6-8 hrs after landing… At this point I am pure panic attack, there is no way our dog could go that long without his medication. Not once was I ever told he would have to wait that long. Rebeca gave me information to get a hold of ARC at the London airport to try and figure out what we can do.
Before I can even reach out to ARC, they emailed me! The manager on the other side reached out, introduced herself, and explained that she would oversee Remi’s clearing. I was in shock that I was getting better communication from the London airport than I was from Dog Gone Taxi. We called Sarah at ARC, and she had no clue he had diabetes and was glad we reached out because they would have fed him! Sarah was able to arrange for my husband to bring in the meds and a vet to administer the shot. I am still absolutely disgusted that it got to that point. If we hadn’t contacted ARC on our own our dog could have had a seizure or worse. I emailed Rebeca telling her about this and there was NO apology, nothing but a template response.
I understand companies are short-staffed and policies are always changing because of covid, but our experience wasn’t because of this. It was from incompetence and lack of communication. I’m not just telling my story for future customers, but also to the company in hopes they will find some better staff who actually care about what they are doing.

"Very dependable and accommodating pet…"

Very dependable and accommodating pet relocation company..personally will recommend them to handle all your pet travel needs internationally or locally..mine was from usa to singapore and rest assured they did way beyond expectations from the time crunch they had...I am pleased with the professionalism exemplified..thanks for bringing by children home ..lhasa apso rico is safe and sound

"Wonderful experience - will definitely use again"

Moving our dog from the west coast of US to Europe caused us parents quite a bit of anxiety. Once we engaged with Dog Gone Taxi, that anxiety went away. They quickly provided us all the details of the process as well as advice and recommendations. When the time came to actually send him over, everything went perfectly from the driver who picked him up at home and got him on the plane to the agents in Europe who handled all the customs and import paperwork. Without question we will use Dog Gone Taxi again and will happily recommend them to friends and colleagues.

"Dog gone taxi provided excellent timely…"

Dog gone taxi provided excellent timely service. Ashley was amazing, provided ground and air options with quotes, flights were booked within 24hrs of request and coordinated directly with the breeder for travel to the airport. Ensured myself and the breeder were aware of all the required paperwork for a seamless entry into Canada. Would definitely use their service again! Thank you so much for putting my mind at ease!

"Great Experience"

This company was nothing but an absolute pleasure to deal with. They answered every question I had, no matter how simple in a very quick and appropriate manner. Everything was clear and concisely written out for me. I had a horrible experience with the breeder I was dealing with to make a USA/Canada move and even though the puppy didn’t end up working out they made the whole experience that much better. I can’t have enough good to say about them and would recommend them to anyone looking for a transport company.

"Best pet transporter company ever !"

Best pet transporter company ever !! They will help you get out of a bind at the border if need to be. They are reliable and well organized. Ashley is awesome.