"Unprofessional"

Unprofessional. 2 and a half years after contacting them, they would ask for forms that was already sent. Then I was told they would have to wait for a “test case” result.
No communication from them. I doubt they even submitted my support claim to the court. I would avoid if given a second chance.

"Reliable and efficient"

Reliable and efficient. It took long time due to the pandemic but very satisfied with the result and the whole process.

"TUI refused our claim made 3 times…"

TUI refused our claim made 3 times before I contacted fairplane UK to sort thing out which they did with a fantastic result.

"Small claim very well handled by Fairplane"

I had a small claim against BA regarding a cancelled flight which they rejected. Having found Fairplane through the internet they handled my claim. Because of delays in the court system (nothing to do with Fairplane and of which as a litigation lawyer myself I am only too well aware) it took 3 years to conclude (!) but I was successful. I found Fairplane very impressive in keeping me informed and being persistent in pursuing the claim. Their fee at 25% of the recovery was extraordinarily reasonable. I would thoroughly recommend them. Don't go anywhere else if you have a claim of this sort.

"Flawless experience"

My claim for an unexpected cancelled flight with no reasons was declined directly by EasyJet but Fairplane thought I did have a case. I have to say they've provided excellent service. The claim has taken two years to process due to EasyJet’s stubbornness and Covid, but thanks to Fairplane I haven’t had to lift a finger. They’ve kept me fully informed the entire time at any new development, set expectations from the very beginning including costs if the claim was successful so I knew how much I’d be getting if I did win. Lo and behold, I’ve finally got my money all thanks to Fairplane. Well worth the fee, they deserve it. I shall be recommending Fairplane to others in the future.

"I am very happy with the service…"

I am very happy with the service received, professional and easy to follow. Thank you to the team.

"Comical."

Contacted these people about three years ago. Still nothing apart from the same copy and pasted emails about waiting for the courts. I know that a similar case with EasyJet was found in favour of the airline at the court of appeal some eighteen months ago. Rubbish service.

"475/5000"

475/5000
They waited over 3 years to tell me "We have looked into your flight and unfortunately due to the circumstances, we will not be able to make a claim for you on this occasion." I wrote to them many times that I wanted to hand over the case to a more competent company, and they told me that if I did it, they would charge me with the costs. The case was simple because it was about a 4-hour flight delay due to air conditioning problems. Now, after 3 years, it's too late !! They are useless !!!!

"Fantastic service"

Fantastic service.
Friendly staff, always answered my questions quickly and honestly.
Really happy with the service.

Thankyou so much

"I was delayed a flight almost a year…"

I was delayed a flight almost a year ago..
I then contacted Fairplane who handled everything on my behalf!!
I was kept updated every step of the way!!
Extremely professional..