"Stress-free house move !"

Excellent experience from start to finish. The crew were fantastic, got over many hurdles with a great can-do attitude and were a pleasure to work with. What should have been a stressful moving day was made pleasant by relying on this team. I would thoroughly recommend Pretloves to anyone looking to move house .

"Great service"

Great service from the start !!! Firstly the Jack Pretlove who guided us through the process , the lovely lance who came to advise on packing and what we would need to the smooth and efficient removal men themselves
They arrived at 9am on the dot as arranged and were safely packed and ready to go at 12 (3 bedroom house with lots of garden furniture
Everything was taken into new house and furniture rebuilt by 3pm
Couldn’t have asked for a smoother move
Thank you all at Pretloves

"My advice is to avoid this company."

My advice is to avoid this company.
Used them to move from Harlow to Frinton, including storage, while we waited for completion of our house purchase. Collection of our stuff for storage was fine. Delivery was when things went wrong. Phone call from driver saying they were delayed as the forklift hadn't been charged up so they couldn’t load the containers! Two hours later they turned up.
My main complaint is due to the items damaged or broken. A standard lamp had the solid base broken, two plastic garden storage chests had cracks in the lids, a large terracotta strawberry pot was broken in two, and a concrete buddha was missing its head. We found the head in another flower pot. The attitude of the men was to say the least disappointing. Apparently the standard lamp was ok when it was brought in! The only reason it looked ok was because it was leaning against a sofa. Their reaction to the garden items was ‘we aren’t responsible for damage to outside items as they could have been affected by frost’. I soon discovered, when I reported the damage, that this was the company line, they probably have training courses on it.
In two emails I have asked Anne Pretlove to tell me where this exception was in their Terms and Conditions and pointed out that the T and Cs state that they take responsibility for goods from collection to delivery without any exceptions. She has not given me any answer to my question!
Their website states that everything is stored in secure warehouses, oh no it isn’t. We had some scaffold boards used for garage shelving which, when delivered, were wet, mouldy and smelly in places. Surprisingly, Anne Pretlove admitted in writing that they were stored outside.
And finally, to add insult to injury, they are still sending us invoices for storage totalling £670 this month and last month.
I repeat my opening statement, avoid this company.

"We moved house on Monday 16th January…"

We moved house on Monday 16th January 2023 the removal team arrived at the time given, the crew were excellent in handling our furniture, the vehicle was packed were everything was secure and safe. On arrival at our new destination, again the crew were excellent in unloading our furniture and placing it where we wanted it. We wouldn't hesitate in recommending them to our friends and family

"Items for Storage."

We needed to put some items into storage. The company have always been helpful when I rang and we received emails explaining prices etc. On the day a huge lorry arrived at the house and the items were loaded straight into wooden containers and sealed. The 2 gentleman who came (I'm sorry but can't remember their names!) were helpful, friendly and very polite. They wouldn't let us lift anything! They were very professional in their approach. The job was soon done.

"Pretloves, thank you again !"

Pretloves moved me again last week, Brilliant team in the office & the removal guys also, thankyou Paul, Brian & Shane.

"moved someone on my road"

These people come to move someone on my road, its a private single road and blocked it, when asked if they could move a bit so a car could get round they argued this, saying he apparently knocked on the door and looked through the window to say what the child under 2 was watching on TV! I have dogs and I was in the kitchen and didn't hear a knock or a bark! I'm discussed that they feel they can look through windows! After waiting around they eventually moved but couldn't get past to come home so abandoned the car and carried my child home. After how rude they was I wouldn't recommend them at all!

"Fantastic service"

Fantastic service, extremely helpful with my mums move and storage. Thank you

"Absolutely awful company and disgusting attitude…"

Absolutely awful company and disgusting attitude. After paying an eye watering £500 deposit and booked a tentative date, we had to move the date back with no fault of our own and informed Pret love so they could open the dates up as we were informed twice they had LOADS of business and can fill those dates easily and wanted to make sure they could do so!! They then wanted a definite confirmation of the new date......who can give definite dates when moving until contracts exchanged...GET REAL! They then said we would have to pay another £500 deposit even though we are not cancelling we still wanted to use them and pay for their services. Apparently according to the way he spoke to my mum he has a business to run and we do not know how a business is run...ARROGANT! DO NOT USE, moving is a stressful time for everyone and this so called friendly family business just take your money in greed and are not helpful or understanding! I will be informing everyone I know to never use this company - thanks for nothing! They have also posted a response to this saying there was no pressure from them to pay the deposit, they called my parents daily sometimes twice to say they have people who want that date and on two different occasions Pretlove said they can fill this slot 5 times over. He also called my mum "love" when belittling her and they told my mum she would have to pay a further deposit to rebook a new day totalling £1000. This is an accurate account, I was there and heard the call and was also there when they kept calling my parents for updates. They can't even apologize for the way they spoke to my mum just try to discredit this review.

"Highly recommended"

Adrian Pretlove was extremely pleasant when he gave us our quote. The professional service continued when two large vehicles arrived with six men. They were prompt, well prepared, cheerful and nothing was too much bother. We were concerned as we have moved to a period property in Felsted with very awkward stairs to the third floor. The Pretlove team took everything in their stride and all on the hottest day of the year Monday 18th July when it hit 40 degrees. We cannot thank them enough for making what could have been a stressful time very smooth.

Roy and Karen Mitchell
The Manor House Felsted