"Pretloves removals has just move us…"

Pretloves removals has just move us from Hertfordshire to Suffolk from start to finish everything was first class. Anne couldn’t be more helpful during a very stressful time for me as I was sure we were doing a direct move or storage but Anne was prepared for either situation.
Liam and gang who moved us were very efficient even rang me on the day to apologise they were running late due to lorry fire on M25 as Epping was gridlocked. I would like to thank everybody at Pretloves removals for ensuring my move to Suffolk went smoothly I will certainly recommend to friends and family

"I can't recommend this removal firm as…"

I can't recommend this removal firm as they were simply awful when I used them recently. Please don't be fooled by the 'family business' spiel. There is a long list of things they did wrong - and being expensive isn't one of them. Firstly, the paper work is laborious and the office staff a little long in the tooth and far from efficient.

The removal men were over 30 mins late without so much as a call or apology, and after packing my items onto the truck they took themselves to Tesco for food and didn't show up at my new place for at least another 30 minutes.

The truck was filthy and many items came off the truck dirty and marked.

The worst though - they took a relatively new (2 years old) expensive super king spring mattress with memory foam top and folded and tied it on the truck. For the life of me I don't know why, as there was plenty of space on the truck. They didn't take it out of the property folder or put it in the new property folded as I was there the entire time and saw them - but it was left folded on the truck for some time and was permanently damaged.

I didn't immediately report it because I had hoped it would settle into place - also with the stress of moving it just fell to the bottom of my to do list . But when the fold lumps didnt disappear, I sought advice from the mattress manufacturer and they confirmed it was permanently damaged. I then spoke to Anne at PretLoves and it was just awful. She lied. Denied. And argued. Very unprofessional. My £900 mattress bought for my bad back, ruined and I cannot do a thing about it as I didn't report it within 7 days. (Read the small print people). Or better still, just do yourself a favour and don't use PretLoves. Do more research and check out Trustpilot. I'm not the only one. And don't trust all the Google reviews from people who have only posted one or two reviews - likely not real. Avoid disappointment and stress and find another firm. If in doubt, just don't do it.

"Would avoid, damaged and broken possessions!"

I want to leave a fair review. I researched and received quotes from a number of removal firms, based on the initial visit to gain a quote from Preloves I was impressed by the gentleman who attended, who told me about the firms reputation and how they would look after my possessions. Although the quote was the second highest I received (it included dismantling and putting together three items) I thought it worth while to receive the top quality removal team I was promised. Both the office staff and team who delivered the packing items were efficient. Sadly on the day of the move the removal team of three we not careful at all! They also refused to wear marks (that shocked me). I have been left with damage to the following, all of which were in pristine condition prior to the move. Fridge Freeze heavily dented, TV Unit chipped and splintered, Wardrobe heavily damaged, Double Bed badly damaged, Mattress ripped with dirt marks, sofa and love seat all cushions with dirt marks, five picture frames all damaged. Note the insurance you sign up for is not new for old!! You are, as I have found out, left significantly out of pocket either repairing or replacing items that were in perfect condition prior too moving. I also I was left feeling Pretloves didn't really care about the damage they had caused. I wish I had never gone anywhere near this firm. Such a shame the team on the day let me down and in great distress! I was going to use them for blinds for my new home, but I no longer trust their brand.

"Would highly recommend this company"

Would highly recommend this company. They have just moved us from Essex to the Lake District and have been friendly and accommodating throughout despite us having to rearrange twice as our sale fell through. It was pouring with rain on removal day and the men were literally dripping at the end of it but remained cheerful and good humoured throughout. We found that everyone from the owners to the office staff to the men on the ground were helpful and tried their best to get us moved.

"Absolutely excellent service"

Absolutely excellent service. The men that moved us yesterday where phenomenal and worked tirelessly all day. Absolutely recommend this company to use for your removals.

"Excellent service"

Excellent service. We have just used Pretloves. Everything was excellent from start to finish. The 4 men who moved us were courteous, hardworking and would not let us lift a finger. I cant praise the company highly enough and will heartily recommend them to people.

"Couldn't recommend them more"

Couldn't recommend them more!

It poured with rain on moving day and we had to park further away than we expected.

I was also quite drained on the day as the house had a few issues before we moved into it.

The guys were really friendly, professional and upbeat, I didn't hear them complain at all. I couldn't believe how quickly we were done, they made everything look so easy.

If I had moved with just myself and family like we were considering, I don't think I could have moved all my electronics in the rain without losing something, I also think we would have made a real mess of the house when we moved in.

Getting a quote was really easy, the guy who came round to talk us through everything was really reassuring and we felt the price was really good value for money.

And for future reference: everything they did for us was was during the covid period, so not exactly an easy time for any businesses to operate.

"The 3 stars was for the 2 guys who…"

The 3 stars was for the 2 guys who moved our home contents. They were hardworking and polite.

However, just 2 employees and a removal van (too small) arrived to remove our home contents from a 3 bedroom house and move us 13 miles down the road. This took Preloves 10 1/2 hours - thank goodness we did not have the new house owners waiting to move into our old home!

I visited Preloves Offices and explained my dissatisfaction with the Service and not once did one of the ‘Director’s’ I spoke with admit they may have miscalculated the work involved with our move. Taking into account no white goods and no wardrobes were involved in the move.

I assume the Company is not bothered about getting repeat trade - as I certainly could not recommend Pretloves as a service to be relied on from my personal experience.

"Absolutely super job"

Absolutely super job. Came to see us beforehand, kept to budget, and the moving team were punctual, organised, and cheerful. Nothing was too much trouble. Wouldn't hesitate to recommend Pretloves - smashing from start to finish.

"Just want to thank the Pretlove team…"

Just want to thank the Pretlove team who moved us on Friday. From the initial cheery greeting on arrival, right throughout the day, all of the team were amazing. Nothing was too much trouble. They were professional, polite and a pleasure to work with. Thank you for making what could have been a stressful day into a smooth and calm one. Mr and Mrs Pretlove you should be very proud of your team!