"Fantastic Service every time"

Fantastic Service every time

"Great service at competitive prices"

Great service at competitive prices

"keeping us informed of their pick up"

keeping us informed of their pick up. No issues with the collections. Reliable. Drivers are polite ad friendly. Office staff are great to speak and deal with.

"avoid "

I have had few problems with this company not turning up and empathing my bins or when they turn up they empty some one elses bin and end up taking the rubbish to tip my self so pay bit more get a reliable company to pick your rubbish up. I was never reimbursed any money for doing the job that I pay them to do and not even a credit for there mistake.
Would avoid 100%.

"Poor"

Constant problems with waste not being emptied.

"decent planned collection service on…"

decent planned collection service on the whole, quite a few missed collections over the period of the contract which were not always followed up on to correct the missed collections. Additional collections a bit hit and miss when booked if they would happen or not.

"Diane is an asset to Fresh Start Waste"

Dealt with Diane for many years now at Fresh Start Waste. Couldn't wish to deal with a more helpful and experienced lady. Nothing is too much trouble and any matters are always sorted immediately.

"Writing as a resident next to Horseshoe…"

Writing as a resident next to Horseshoe pub in Croft.
Woken up at 5.30am boxing day because you collected glass and general waste. I get woken up at least one weekday every week by your anti-social waste collection times. I've tried asking before if you can change collection times but I assume your dynamic scheduling system makes no allowance for anti-social hours.

"Great Service"

We have been customers of fresh start waste for almost 6 years. They have always provided excellent service and competitive prices. Nichola Smith our rep has been particularly helpful dealing with any queries or issues we have had, swiftly, efficiently and with total professionalism.

"Rubbish...in more ways than one"

I have dealt with this company for three years and I can't say it has been a positive experience overall. The biggest problem has been their operatives consistent failure to lock and secure the bins after collection. Because our bins are opposite some social housing, this caused a consistent problem with fly-tipping, which resulted in Fresh Start either refusing to collect the bin concerned and/or applying excess weight charges to our account. Placing signage on the bins, asking for them to be locked after collection, made no difference whatsoever. On occasion, during storms, the wind caught one of the empty bins, taking in down the street onto the main road into the path of traffic, which could have caused serious consequences for our business, as we would no doubt bear liability for an any accidents resulting.

Just recently, the pin in the lock wore down on our general waste bin and we have been unable to lock the bin after collection. Despite reporting this problem 2 months ago, the issue was never resolved. Subsequently, the fly tipping increased substantially, almost doubling the charges on our account. This caused a direct debit to fail, whereon Fresh Start applied an immediate stop on collections and applied a penalty charge, then they left it over a month to deal with the issue. In contrast, the other bin, which we were able to keep locked, did not suffer any fly-tipping. Therefore, it could not be more obvious as to why this problem occurred.

Of course, when in the past, when collections have been delayed or missed, no credit is applied, which seems hypocritical at best. We are expected to simply understand operating issues within their company and accept them without complaint.

We are a small hospitality business operating in currently quieter times than usual. If anything, we should be well below weight limits in all our bins.

Fresh Start's excuse is that our glass bin is not kept in the garden, which has never had a lock on it and has never really been a problem in respect of fly tipping. It is the large general waste bin and cardboard bins that are most affected and these are the ones we need to keep locked.

Fresh Start have offered to exchange the faulty bin but only when the 'full' charges are paid, including all the excess weight charges, plus another month's charges contractually due, even though they haven't been collecting any of the bins.

I just don't think that's good enough. As far as I am concerned, the onus is upon their operatives to lock a bin after collection when they find it locked on arrival, and to secure the brakes on bins that they find the brakes applied on, but most of all, to have dealt with the issue of the broken lock in a timely fashion, rather than leave the bins to overflow and then apply excess weight charges!