"Good printer and very well packaged."

Good printer and very well packaged.

"Hopeless"

Hopeless

trying to establish delivery time for a new laptop.

Nobody answers any of the numbers on the website (the main landline sounds like it's been diverted to a foreign number while the 0844 number just keeps ringing and ringing.

The chatbot sits there and does nothing.

Reluctantly say this but - not to be trusted.....

" HP Deskjet 930C repair"

My printer is a HP Deskjet 930C that I brought with my first computer in 2001 I was having the classic flashing orange light problem. The computer would not recognise the colour cartridge and I could not turn off the printer otherwise i would have to do a hard reset for the Black and White cartridge to work.
The 4 stars are for the quality of the repair. Despite the printer arriving with black ink spillage due to the way Royal Mail handled my printer in transit. The engineer who repaired my printer was obviously knowledgeable. The problem was quickly diagnosed, ink spillage cleaned up, the carriage assembly which was the cause of the problem replaced and my printer fully serviced. This is company that specialises in the selling and refurbishing of printers.
It WAS expensive after the cost of insuring and sending the printer to them, the cost of repair and
return courier fees.
However my printer had given me good service over the years and I had not found any printers to match its quality and it is working beautifully again. So for me it was worthwhile .. and green!!!
My only gripe is that it would have been better to have a courier collect from my home. I was instead given an address to send the printer to once I had paid upfront and take it to the post office.
Overall, I would use this company again and recommend to others but be prepared for the expensive outlay.

"First time ordering with these"

First time ordering with these, delivery was really quick and communication about my order was great, will definitely use again when time to re-order. Thanks

"Excellent product and service"

The printer that I wanted wasn't in stock so I was sold a newer model at a discount which was very good of them. Although there was a slight delay with the delivery the refurbished machine works perfectly and Darren from the sales team was very helpful.

"Great Customer Service"

Darren at Athema kept in touch during the whole process of me buying a printer and made sure I was happy with my purchase.

"HP Officejet 8100"

The printer I purchased appears (so far!) to be in terrific working order: it even arrived with inks! Communications have been first class and the delay in delivery was not in any way due to Athema.
All in all: I would totally recommend this company.

"Farcical"

I received awful customer service from this company. I will never buy anything from them ever again. I placed an order for a product, which I didn't receive after a few days. I emailed customer services, who at first informed me that it had been delivered.

After requesting the delivery date and time, they then informed me it hadn't been delivered, and that their courier had tried three times and failed. I received no communication from the courier to let me know they had attempted a delivery. I explained that I am at work during the day and was unable to sign for the parcel, and requested the parcel was either left outside, or with a neighbour, which wasn't possible; a signature from myself was mandated.

I then received a rather aggressive and angry phone call from the customer services operative, who found it unreasonable for me to not be in the house all day to sign for a parcel; I did not pay money to be shouted at, and spoken to in an aggressive manner down the phone.

In the end the parcel was returned to their warehouse, and they made arrangements to deliver again. I worked from home for two days to ensure I could receive the parcel, and they failed to deliver.

Another attempt was made and once they finally delivered, it transpires they have delivered the wrong product. An absolute joke, and a waste of time - do not order from this company! And yes Darren, you do deserve a one star review.

"5 working days and no delivery or…"

5 working days and no delivery or information as to when that would be.
A very poor performance.
This came about as the printers are refurbished after being ordered this was not pointed out on the web site or during our telephone conversation, I hope they will fix this oversite and give a delivery time to avoid disgruntled customers in the future.

"Easy to use"

Easy to use, ordering my items was a breeze.