"Darren provided excellent customer service"

Darren provided excellent customer service; answered my initial phone query for a reconditioned Brother printer.
He then found a new HL-2240 in stock (the last one).
This was supplied new at the same price I was originally quoted for reconditioned.
Excellent customer service, I will definitely use Athema again.

"I dont trust this company"

I dont trust this company. Truly!

Be very very cautious. They do not keep their word. They are shoddy in the way they communicate and now over a week since I ordered and paid for a refurbished Printer which has not arrived. Whether it arrives is a good question. It's past their delivery 'date'.

I am very very worried I have just lost £250!


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R E S P O N S E T O A T H E M A - 10-02-2024
I am responding to Athema's response to my review. OK. SO when anybody buys something on the internet, because of Amazon, we have all become used to next day 'Prime Deliveries'. If a web site were to advertise along side the product they are sell the following.... "Please be aware that we don not have this printer ready to dispatch as it still has to be refurbished and it is unlikely that this refurbishment will be completed within a week from the purchase date. The reason for this is that the printer in question is very difficult to refurbish and we need this time to ensure you get a printer worthy of our Athema Badge of Satisfaction" - Thean I doubt anybody with a modicum of sense would shell out £250 for a promise of a delivery a week in the future. Furthermore being told that when I specifically emailed Athema to enquire as to when I could expect delivery I was given a three day window 3 days forward of my enquiry. However when I had not received the printer on the last due date I emailed them again and said 'Hey - where is my printer?' only to be told what I have written above.

If you want to succeed as a web retailer you have to fulfil the buyers expectations. If you tell them lies and dont keep the client informed with delivery dates and courier names etc then you are doomed! You might get away with it for a while but long term you are digging yourself a deep deep grave.

My advice is - sort out you delivery notifications and inform the seller at time of order 'whats what'. Dont hide behind lame excuses. Be honest. If your price is right you will get the business. But if you treat buyers like fools then you get all you deserve. One Star.

"I got a really quick response to my…"

I got a really quick response to my query for information about the printer I planned to buy. When I wanted an update about delivery I got one straight away. The delivery arrived as advised. The reconditioned printer is in full working order. I am happy with the service this company provides.

"Great service & speedy delivery"

Great service, speedy delivery and items as described. Thanks!
One slight issue was the lack of email confirmation for the order or information about delivery updates. It arrived very quickly, but as this was a business purchase and we are based on a large Uni campus we weren't able to keep track as easily. But this doesn't reduce the 5 stars.

"Superfast delivery"

Superfast delivery, no issues at all, would recommend to anyone. Class!

"Prompt service and quick delivery as…"

Prompt service and quick delivery as promised.

Item

"Unscrupulous business ethics"

Athema have unscrupulous business ethics, & it is immoral to get customers to agree to a 25% re-stocking charge @ the point of sale, (Especially if a product is returned due to Athema being at fault)!
In my case they were adamant I'd be charged when I wanted to return a re-furbished printer which would have been at my cost in any case, I needed to print documents to distribute on a project I was due to fly to that evening, however the printer didn't even come with a power lead, let alone any part used toners of which it was advertised having, so for just these facts alone I wished to return the printer simply due to annoyance caused, meanwhile I utilized a neighbours printer instead.
Yes, I was offered a power lead to be sent onto me, but after further emailing the fact that the unit had no toners, I became ignored, with the last email saying "I’m not prepared to argue with you over this anymore" which is great way to deal with your customers, not! My original emails were not even properly read, I could tell by the replies given.
To add insult to injury I found other company offering the same item 30-40% cheaper.
I know there may always be one bad review in a hundred for many businesses, however following my experience I'm sure that Athema will not batter an eyelid relating to this negative feedback.

My reply to Athemas' comments after first post above:-

So it now seems that Athema not only have no ethics, they have no etiquette either, what a load of tosh their reply was.
I have never mentioned a staff members name throughout but should have to shame their attitude they have towards their customers, my mistake for showing respect, judging by-their response.
This staff member mentioned it is liable to write a untrue review online and yet defamation of character doesn't seem to register on their radar, having the nerve to openly call me a liar.
If that doesn't indicate whom your dealing with, go ahead and have dealings with this company but you have been warned.
If I'm asked for a receipt for the toners I had to purchase, I'd of happily supply it.
Your brass neck arrogance dumbfounds me.

"Great service"

Great service, speedy delivery

"Good prices backed up by a helpful…"

Good prices backed up by a helpful sales team what's not to like?

"Absolutely fantastic"

Absolutely fantastic. Received my brand new MacBook the following day. Couldn’t of asked for better. ‘Darren in customer services’ was brilliant with helping me. Definitely recommend