"Fantastic course content. "

Just finishing the in-person PT course with the Fitness Group. Fantastic course with loads of knowledge passed on from our tutor, Alan. Any question answered with lots of information to back it up!
A LOT of course content. Would highly recommend this course.

"Excellent start to my fitness journey"

Excellent start to my fitness journey! Pam was really knowledgeable, helpful and friendly. She also answered all of my questions promptly and fully.

"Completely disgusted by this…"

Completely disgusted by this organisation.

Firstly, they advertise their customer support availability from 09:00; simply not accurate. 09:30 and I was still being diverted to a voicemail. Eventually I received a call back and was informed a team meeting occurred at 09:00, so there was no availability. Very misleading.

The Level Two Gym Instructor Online uses non plural terminology (assessment) when discussing the practical element; indicating only one assessment. Once you have paid and you have accessed the course, it transpires there are two assessments; one being a group induction. If you are unable to access a group (work commitments - hence doing the course online, childcare, arranging for three peoples schedule to align etc), they offer to conduct the assessment in person, again defeating the purpose of completing the course online. None of this is made clear prior to paying.

After contacting their sales team, they stated they do not offer any refunds, despite not actually starting the course.

Completely unacceptable behaviour; I question the motivation for the subtle dialogue used and how this would present throughout the course. I requested a letter of deadlock to pursue this externally.  Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; I have 14 days to cancel the course for a full refund. Ill be updating this post with an outcome from Consumer Protection from Unfair Trading Regulations, and the ombudsman.

"Great service and fast respond "

Mel had been really helpful and respond very quickly whenever I have questions.

"Introductory call"

Just signed up and my introductory call with Mel was great. She is really easy to talk to and made me feel at ease with all my questions. Everything was answered in detail and I now feel more confident about getting through my work load. She also reassured me She will be there to help throughout. This really settled my mind. I can't wait to get started.

"Mel - Learner Support Team"

Mel from the Learner Support Team was fantastic in supporting me enrol onto the Level 3 Pro Personal Training Course. From assisting with payment and login to clearly explaining the requirements of the course, Mel made enrolment as easy as can be. Great support and the service should be valued.

"The course content was clear and easy…"

The course content was clear and easy to understand, which made the learning experience enjoyable. However, the response time for feedback could be improved. Overall, a positive experience

"A big thankyou to Mel"

A big thankyou to Mel, who was flexible on her timings and reassured me regarding a few elements of my course over a prompt phone call!

Thankyou!

"Pam was very helpful in getting me…"

Pam was very helpful in getting me started up again with my course. She had plenty of time for my questions and gave well informed answers and made the whole process a lot easier!

"Indoor Cycling Course "

I did the Indoor Cycling course at the Wembley location. My Assessor was Alasdair, who was by the door waiting for me upon arrival, which was a nice surprise. Alasdair was very supportive and i learned so much from him. I would definitely take a course with The Fitness Group again.