"Excellent customer service"

I contacted Viral Launch about a product feature that wasn't working. Their customer service acknowledged that they were already aware of the issue and were working to resolve it. Once the issue was resolved their customer support team contacted me to give me a heads up. I was very impressed!

"Misleading information, poor UX & terrible customer support"

Extremely poor customer service. I have asked to cancel my subscription with two products 5 days ago and still haven't heard anything back (their 'modify subscription' tab only let you upgrade, not downgrade). And this is only the top of the iceberg... final review? There are many company out there and this is one to avoid, literally a waste of time and money.

"Really helpful customer service"

Really helpful customer service! Solved my inquiry.

"Very fast efficient help.....you guys…"

Very fast efficient help.....you guys are great!!

"Flawless support"

5-star customer experience

"Sign up for the right product option"

I signed up for the basic option not realizing it did not include keyword searches (you get 5 free a day only) - ok, dooooh. I contacted support and they were excellent and polite in explaining what I did wrong, even though I was rather terse (e.g.; not very nice). I have worked in support so I know how difficult it can be to deal with negative people. Kudos to you for helping out an old grumpy guy :)

L

"The software is ok"

The software is ok, but still needs work. It's buggy and freezes often. I prefer Hellium 10 which is more stable and bug free.

"Love this program and the training…"

Love this program and the training videos are incredibly helpful.

"Quite complete, but not quite perfect for international sellers yet."

A very complete research tool for Amazon. I particularly like the chrome extension.
In my opinion the following should be added:
- A search tool that also works in other markets than US
- The ability to pin specific products directly from chrome extension
- An extended search tool that can find similar products with different keywords
- and in the ultimate situation, an image recognition software that would allow to find producers of the same product on Alibaba or other.
- another ultimate feature would be to allow the same search within alibaba and then calculate real margins on pinned products.

"thanks for great support!!"

thanks for great support!!