"Overall good market intelligence"

Overall, helpful web site with useful data, although sometimes inconsistent. We appreciated the quick and thorough follow-up of the support team when we encountered some questions.

"Very helpful staff"

Very helpful staff. Super quick responses and resolution.

"Had a simple technical problem"

Had a simple technical problem, reached out for help and they as soon as they saw my message fixed it! Super friendly is a plus! Really appreciated

"Great Customer Service"

Kinetic had an issue with the ASIN search and Jessie was very accommodating and persistent in representing our concerns to the Viral Launch developers.

"Answered all my questions in a timely…"

Answered all my questions in a timely matter. Very helpful.

"inmediate response"

well they were quick in resond my inqury , easy to communicate with the chat member

"Great Team with Viral Launch"

great responce time... very helpful and willing to go the extra mile... and there's follow up!

"They still charge me the Annual…"

They still charge me the Annual subcription even I have it cancelled before the Date. Fawk off Viral-launch.

"My experience of Viral Launch so far…"

My experience of Viral Launch so far has not been a very nice one. I had a subscription which was obviously set to auto renew. I never received any reminder emails as advised (Viral Launch state that reminder emails were sent 1 week and 1 month prior). I have all the emails that Viral Launch sent me previously. Definitely no reminder of renewal email. The renewal charge was actually charged to a credit card that I ceased using and I actually closed(Viral Launch payment came out 2 days before card was closed). As I changed mobile number etc the credit card company obviously couldn’t phone me. Now it looks like a late payment on the card and has been marked as such with credit references agencies therefore effecting my credit rating. Highly, highly disappointing. I have emailed viral launch and they have responded stating a refund is not an option. I have asked for the complaint to be escalated. Any other similar experiences?

Response to Viral Launch response (posted here 10/02/21) as I don’t seem to be able to reply to their post). I have reached out to your team. As you state in the response I have been escalated to the billing team and am still awaiting a response. I look forward to hearing from you.

Update 11/02/21 - Jessie from Viral Launch emailed me again on 10/02/21 - this was the wording in the email:

"Hi Alyson,

​Thanks for reaching out and I'm sorry for any frustration! ​Was there a charge that you are looking to have refunded? If so, please provide the email and we will look into this further."

Seriously what is going here? Customer Service obviously don't have a clue what is going on. Jessie is the same person that has been emailing me from the start yet doesn't seem to have any idea of the refund request that I have submitted??? I have responded to this email dated 10/02/21 and I have yet to receive a reply even though Jessies email of 8th Feb advises a response is usually sent within 24 hours. Again disappointing! Is there actually a Customer Service Team at all?

Reply to response 16/02/21 - major apologies Jessie not Rosie - I have amended above accordingly. I can send all emails if needed. It is now 11 days since I first contacted about this issue. I just want a refund.

Trust pilot are now issuing refund as per email 16/02/21. I will update this as soon as I confirm I have received it.

23/02/21 - refund now received. Cost me about 15 pounds in late payment charges but glad I got a refund.

"Following difficulties on the platform"

Following difficulties on the platform, the team found the problem.

I was doing my research in French and the pages did not match the description. The problem is due to the translation on google.

I'm doing my research in English and it's going well, I don't know if the problem can be solved so that your platform works as well in another language.