"Exceptional Customer Service"

Viral Launch customer service is great! They were able to resolve my issue with great integrity and quality! They ensure the customer is satisfied with the service received.

I will definitely continue to work with Viral Launch in the future.

"I recommend them!"

Viral Launch is a good company with great tools. I have used this for 4 months and so far I am happy with all their tools.

"ZERO VALUE-HIGH PRICE-UNFAIR TREATMENT"

Pointless, Useless, UNFAIR

Viral Launch tool added zero value to my amazon business.

The Team is completely UNFAIR, they are registering you to a subscription and they does not cancel it if you realize it afterwards the transaction happened, they took your money.

Update 20220613 - I received the refund. I am glad you have a new person in the director role. You should prioritize customer experience over profit and your profit will grow.

"Resolved my issue quickly with a…"

Resolved my issue quickly with a friendly and helpful attitude. Thanks Jessie for your help!

"I had a free trial that wasnt working"

I had a free trial that wasnt working. So when I added my card info I thought it would activate the trial first but it was not the case. My CC was charged. I contacted support they were able to refund and add the trial with no issues.

Great Customer Service!!

"Do NOT forget to cancel your subscription"

I was using viral launch as part of my market research and it auto renewed twice when I forgot to cancel it. When I reached out to customer service the next day after it renewed they said according to my latest activity only the third subscription is valid for accounting into future subscription.However, I didn't want to continue using the app and they aren't willing to refund my money. I was charged $79.2 twice for what I never intended to renew or continue using their app. So save yourselves from wasting money.

"Lack of notification of renewal now I cant get my money back"

I was never notified of an upcoming renewal for my service that I had with them completely forgot that I had a service with them was automatically charged without letting me know prior to the renewal and now I cant get my money back because of a no refund policy that they have. Complete total thieves, was told by a representative that they sent an email 30 days and 7 days before my supposed renewal never giving me a chance to cancel. They just waited for me to be charged so when I tried to ask and do a chargeback ill lose the case because of the policy they have.

"HORRIBLE MINUS-1STAR IF I COULD!!!!!!!"

They are overpriced and horrible customer service. I had them for 3 months and the first month did not use because signing up to be a seller took longer than expected. 3 days into the third month and found out that the whole reason that i needed them was denied. They are money hungry and do not care about their customers!

"AWFUL. DO NOT PURCHASE."

AWFUL. SCAM. If you ever needed to
I've been a viral lauch customer for a year and for the second year it has auto renewed into a monthly plan and I am trying to cancel but they are NOT allowing this. Customer service has been incredibly unreasonable and the representatives and the policy is INCREDIBLY inhumane and they do NOT care about their customers whatsoever. Not even a shred of care. I know many, many amazon sellers and I will get every single one of them to cancel and start with Jungle Scout instead. Ridiculous!

"Very professional and super helpfulawesome"

Very professional and super helpful! Always respond to any questions! Thanks for an awesome vital program for success selling on Amazon!